Missguided falls into administration - what it means for your refund and return rights
Online fashion retailer Missguided has fallen into administration but will still continue to trade until a complete sale of the business is completed. Here's what it means for your refund and return rights.
Update: 15 June 2022: Customers who placed orders before 30 May (prior to Fraser's Group buying the company - see below) and are waiting for refunds will not be able to get their money back from the online retailer, say the administrators winding up the company. If you are one of these customers and paid by credit card, you should be able to get a refund via Section 75 or chargeback. See our guide on reclaiming money back for more info.
Customers, however, who placed orders on and from 1 June will be able to get refunds as normal.
Update: 1 June 2022: Mike Ashley's Frasers Group, which owns Sports Direct and House of Fraser, has bought Missguided out of administration. It confirmed that Missguided will continue to be operated by administrators over a transition period of about eight weeks, though it intends to keep the online fashion retailer as a "standalone" brand.
We have asked if this will affect shoppers' orders, returns or refunds but Teneo would not provide us with any more information at this stage other than what it told us below before the sale was confirmed.
Dan Smith, Daniel Butters and Benji Dymant of Teneo Financial Advisory have been appointed as joint administrators of Missguided, which was founded in 2009 and sells clothes and accessories to 3 million shoppers in more than 180 countries.
Teneo has confirmed the online store will continue to trade while it conducts a sale of the business and its assets. We don't know when this will be but have asked and will update this story if and when a sale goes through.
If you're looking to get clothes for less, see our Cheap Online Shopping guide to learn top techniques, and consider using cashback sites and cashback credit cards to get maximum value - though only borrow if you can afford to meet repayments in full each month.
You can still shop at Missguided - but consider paying on card for extra protection
The company says nothing will change for customers as a result of it going into administration.
New orders are still being accepted online as of Tuesday (31 May) and outstanding online orders will still be honoured. If, however, you're placing new orders you might want to consider doing so on card as this will give you additional rights if orders stop being honoured and you need to try and claim a refund.
Under Section 75 of the Consumer Credit Act, if you pay for something costing between £100 and £30,000 on a credit card, the card firm's equally liable if something goes wrong, so you may be able to claim your money back from it.
Under chargeback – which isn't a legal requirement, just a customer service promise – your bank will try to get money back from the bank of the firm you bought from. (Be aware that even if you're paid the money, the firm can sometimes dispute it with the bank and the money may later be clawed back.) See our Chargeback and Section 75 guides for full info.
We have asked if gift cards will still be accepted and will update this piece when we know more.
If you have items to return, send them back as soon as you can, just in case
Your return rights won't be affected by the company going into administration while it's still trading, and at the time of writing, Missguided's refunds and returns portal was operating as normal. We have asked if your return and refund rights could change if a sale does not take place and we will update this piece once we know more.
But as details remain scant and we don't know if and when a sale will go through or not, it might be best if you have items to return that you do so as soon as possible.
To make a return, visit the Missguided website and follow the instructions.
If Missguided does stop trading, don't worry - you do have options
If Missguided does stop trading and you have items due to be delivered or returned, then you have options but these depend on how you paid and how much your order cost:
- If you paid on credit card and the order cost more than £100, you can submit a Section 75 claim. Here, your card provider is legally obliged to act if you don't get the goods or services you paid for. See our Section 75 guide for full details on how to submit this type of claim.
- Alternatively, if you paid on debit card, or on credit card and the order costs less than £100, submit a chargeback claim. This is where you can ask your bank to reverse a transaction in order to get your money back. You normally have 120 days from when you paid to submit a chargeback - see our Chargeback guide for more info on how to do this.
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