Refund

Rail users in England, Scotland and Wales face disruption over the coming week as workers across multiple train operators, including Northern, Southeastern, Thameslink and more, take strike action and refuse to work overtime. See below for more info and to find out what your refund rights are.

Smart home tech provider Hive is to switch off a number of smart devices, security devices and leak sensors, leaving you unable to use them. Five products have already been discontinued, with three more set to be switched off by 2025. To check if your device is affected and find out your refund rights, see below.

M&Co has fallen into administration. If you shop at the clothing chain we've rounded-up your rights below. If you've got a gift card, be aware that these will only be valid until 12 February 2023 and you'll need to spend twice the value to use them. 

Furniture retailer Made.com has gone into administration after failing to find a buyer to secure its future. Here's what the collapse means for your refund and return rights.

Customers of collapsed rent-to-own company BrightHouse, who may have been mis-sold high cost loans, will not get any money back after the firm's joint administrators said there wasn't enough cash to refund people. However, those still repaying BrightHouse loans must continue to do so as the debts have now been sold on. 

If you're one of the 46,000 Safe Hands customers left in the lurch after the funeral provider went bust in March - and you can't get a refund from your card firm - you'll need to contact Safe Hands' administrator to get your money. But you'll only receive up to 20% of what you're owed. You also need to consider alternative funeral arrangements as Safe Hands' plans will no longer be honoured from November.

If you have an unused credit note from a package holiday that was cancelled due to the pandemic, you should redeem it or cash it in by the end of today (30 September 2022). If you don't you risk losing valuable protection if the firm that issued it goes bust. 

Online fashion retailer Missguided has fallen into administration but will still continue to trade until a complete sale of the business is completed. Here's what it means for your refund and return rights.

Around 44,000 Loveholidays customers whose trips were cancelled due to the coronavirus crisis are in line for refunds worth a combined £18 million after intervention from the competition watchdog.

There may be new hope for Ryanair customers waiting for refunds for cancelled flights, as the airline has said it's making "rapid progress" to clear its refund backlog – but some say they're still struggling to get paid.