MSE News

Refund

One in three Thomas Cook refund claims still to be paid

Around one in three of the first set of Thomas Cook customers to claim refunds after the holiday firm collapsed will not be paid within the aviation regulator's 60-day target

6 December 2019

GHD customers charged multiple times for Black Friday orders

Customers of haircare company GHD have reported being charged up to 11 times for online orders after its website crashed on Black Friday

5 December 2019

Thomas Cook customers left confused by emails from claims firms

Some Thomas Cook customers who are waiting for refunds from the Civil Aviation Authority (CAA) have been left confused after receiving out-of-the-blue emails from claims firms

20 November 2019

10,000s owed refund of deputyship fees – how to claim

More than 80,000 people who have had deputies appointed for them by the Court of Protection are owed refunds of £240 on average – here's how to check who is owed

4 October 2019

320,000 Nationwide customers owed average £19 refund for overdraft charges

Nationwide will refund £6 million to current account customers, after failing to send customers the correct alerts warning them about unarranged overdraft fees

8 August 2019

'I was charged £700 extra using contactless on the tube' – don't be caught out

A London commuter was shocked to find she'd overpaid by more than £700 for her year's travel after tapping in and out using the same debit card on different devices. If you use Apple Pay or another mobile payment device on the underground or trains in London, make sure you don't get caught out

25 January 2019

Three million pay extra for passports after leaving it late to renew

More than three million applications for pricier premium and fast-track passport renewals have been made in the past five years, costing travellers an extra £130 million, MoneySavingExpert.com can reveal

20 November 2018

Over £11 million paid out for Power of Attorney refunds so far – here's how to claim

Over £11 million has been paid out in over 180,000 refunds for Power of Attorney fees, MoneySavingExpert.com can reveal - but this is only a fraction of the amount available to be claimed

15 November 2018

Got an unused Oyster card? You could claim a share of £350m

Millions of London commuters and visitors could pocket a share of the almost £350 million floating around on unused Oyster cards

13 November 2018

Vodafone introduces 30-day cooling-off period to let new customers leave penalty-free

Vodafone is to allow customers to leave new contracts penalty-free at any point up to 30 days – for any reason.

26 June 2018

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