MSE News

Refund

Ryanair claims it'll clear 90% of its refund backlog by the end of July – here's what to do if you're still waiting

There may be new hope for Ryanair customers waiting for refunds for cancelled flights, as the airline has said it’s making "rapid progress" to clear its refund backlog - but some say they're still struggling to get paid

7 July 2020

Regulator warns airlines over delays to coronavirus refunds

Only a minority of airlines have been giving customers refunds for cancellations within acceptable timeframes, according to a review from the aviation regulator – and it's warned it'll take enforcement action if some fail to start paying up more promptly

1 July 2020

Medical insurer WPA to pay out SECOND rebate to customers

Customers of not-for-profit medical insurer WPA will be paid a second rebate worth about 40% of their monthly premiums, after receiving a similar payment back in April

25 June 2020

130,000 Metro Bank customers to get overdraft refunds

A total of 130,000 Metro Bank customers will receive average payments of about £86, after the bank failed to warn them properly about unarranged overdraft charges

20 April 2020

70,000 Nationwide customers owed refunds after overdraft alerts error

Nationwide customers are to be refunded £900,000 after a review ordered by the competition watchdog found the building society failed to properly warn them they were about to be charged for using an unarranged overdraft

6 February 2020

Got a Hotpoint or Indesit washing machine? Your rights as 100,000s of machines are recalled

Whirlpool is preparing to issue a product recall of up to 519,000 Hotpoint and Indesit washing machines found to pose a fire safety risk – here are your rights if your machine's affected

16 January 2020

One in three Thomas Cook refund claims still to be paid

Around one in three of the first set of Thomas Cook customers to claim refunds after the holiday firm collapsed will not be paid within the aviation regulator's 60-day target

6 December 2019

GHD customers charged multiple times for Black Friday orders

Customers of haircare company GHD have reported being charged up to 11 times for online orders after its website crashed on Black Friday

5 December 2019

Thomas Cook customers left confused by emails from claims firms

Some Thomas Cook customers who are waiting for refunds from the Civil Aviation Authority (CAA) have been left confused after receiving out-of-the-blue emails from claims firms

20 November 2019

10,000s owed refund of deputyship fees – how to claim

More than 80,000 people who have had deputies appointed for them by the Court of Protection are owed refunds of £240 on average – here's how to check who is owed

4 October 2019

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