MSE News

Refund

Vodafone introduces 30-day cooling-off period to let new customers leave penalty-free

Vodafone is to allow customers to leave new contracts penalty-free at any point up to 30 days – for any reason.

26 June 2018

Anger as Toto Energy customers plagued with 'nightmare service'

Scores of customers of Toto Energy have vented their anger over its 'hopeless service' and serious failings

25 June 2018

Student loan overpayments: 'I got £1,100 back in just five minutes'

A MoneySaver has reclaimed £1,100 in just five minutes after discovering she'd started repaying her student loan early

18 December 2017

Tax credit claimants who didn't appeal Concentrix decisions will have cases reviewed by HMRC

People who didn't appeal decisions made by Concentrix to amend or cancel their claim will have their cases reviewed

6 February 2017

'Four £66 Ed Sheeran tickets cost me £1,400 – but I got my money back'

Gig-goers have been left hundreds of pounds out of pocket following a 'hiccup' on the Viagogo site

3 February 2017

Heathrow flights cancelled and delayed amid heavy fog – your rights

More than 10,000 passengers flying in and out of London Heathrow have been affected by cancellations and delays

23 January 2017

Holidaymakers to be flown out of The Gambia amid political unrest – your rights if you've booked a trip

Thousands of holidaymakers in The Gambia are to be flown home amid political unrest

18 January 2017

Fighting Ryanair for flight delay compensation? Now it says you CAN go to a UK court – if you claim direct

Budget airline Ryanair has declared it WILL recognise the jurisdiction of British courts in flight delay claims

15 December 2016

Extra Energy blames delays in refunding in-credit ex-customers on IT glitch

Former customers of Extra Energy have been left waiting months for energy bill refunds

11 November 2016

American Apparel UK goes into administration – your gift card, return and refund rights

Customers are now unable to use their gift cards or get refunds for returned items

8 November 2016

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