MoneySavingExpert News

Refund

Train strike refund rights as Northern, Southeastern, Thameslink and more set for week of disruption

Rail users in England, Scotland and Wales face disruption over the coming week as workers across multiple train operators, including Northern, Southeastern, Thameslink and more, take strike action and refuse to work overtime.

3 October 2023

Hive to remotely switch off certain cameras and smart devices by 2025 including three this year – here are your rights

Smart home tech provider Hive is to switch off a number of smart devices, security devices and leak sensors, leaving you unable to use them. Five products have already been discontinued, with three more set to be switched off by 2025.

1 September 2023

M&Co falls into administration - here are your refund and shopping rights

M&Co has fallen into administration. If you shop at the clothing chain we've rounded-up your rights.

22 June 2023

Made.com collapses into administration - what it means for your refund and return rights

Furniture retailer Made.com has gone into administration after failing to find a buyer to secure its future. Here's what the collapse means for your refund and return rights.

30 December 2022

BrightHouse customer? Here are the latest need-to-knows following the rent-to-own firm's collapse

Customers of collapsed rent to own company BrightHouse are unlikely to get any money back after the firm's joint administrators said the cost of refunding people would "far exceed" the money available.

2 November 2022

Safe Hands customer? Here are your latest refund and funeral plan rights

If you're one of the 46,000 Safe Hands customers left in the lurch after the funeral provider went bust in March - and you can't get a refund from your card firm - you'll need to contact Safe Hands' administrator to get your money back - though you'll only receive up to 20% of what you're owed. You also need to consider alternative funeral arrangements as Safe Hands' plans will not be honoured from November.

14 October 2022

Got a credit note from a Covid-19 cancelled package holiday? Use it TODAY or you will lose valuable extra protection

If you have an unused credit note from a package holiday that was cancelled due to the pandemic, you should redeem it or cash it in by the end of today (30 September 2022). If you don't you risk losing valuable protection if the firm that issued it goes bust.

30 September 2022

Missguided falls into administration - what it means for your refund and return rights

Online fashion retailer Missguided has fallen into administration but will still continue to trade until a complete sale of the business is completed. Here's what it means for your refund and return rights.

1 June 2022

Loveholidays to refund £18m to 44,000 holidaymakers for coronavirus cancellations

Around 44,000 Loveholidays customers whose trips were cancelled due to the coronavirus crisis are in line for refunds worth a combined £18 million after intervention from the competition watchdog

15 December 2020

Ryanair claims it'll clear 90% of its refund backlog by the end of July – here's what to do if you're still waiting

There may be new hope for Ryanair customers waiting for refunds for cancelled flights, as the airline has said it’s making "rapid progress" to clear its refund backlog - but some say they're still struggling to get paid

7 July 2020