Refund
One in three Thomas Cook refund claims still to be paid
Around one in three of the first set of Thomas Cook customers to claim refunds after the holiday firm collapsed will not be paid within the aviation regulator's 60-day target
6 December 2019
GHD customers charged multiple times for Black Friday orders
Customers of haircare company GHD have reported being charged up to 11 times for online orders after its website crashed on Black Friday
5 December 2019
Thomas Cook customers left confused by emails from claims firms
Some Thomas Cook customers who are waiting for refunds from the Civil Aviation Authority (CAA) have been left confused after receiving out-of-the-blue emails from claims firms
20 November 2019
10,000s owed refund of deputyship fees – how to claim
More than 80,000 people who have had deputies appointed for them by the Court of Protection are owed refunds of £240 on average – here's how to check who is owed
4 October 2019
320,000 Nationwide customers owed average £19 refund for overdraft charges
Nationwide will refund £6 million to current account customers, after failing to send customers the correct alerts warning them about unarranged overdraft fees
8 August 2019
'I was charged £700 extra using contactless on the tube' – don't be caught out
A London commuter was shocked to find she'd overpaid by more than £700 for her year's travel after tapping in and out using the same debit card on different devices. If you use Apple Pay or another mobile payment device on the underground or trains in London, make sure you don't get caught out
25 January 2019
Three million pay extra for passports after leaving it late to renew
More than three million applications for pricier premium and fast-track passport renewals have been made in the past five years, costing travellers an extra £130 million, MoneySavingExpert.com can reveal
20 November 2018
Over £11 million paid out for Power of Attorney refunds so far – here's how to claim
Over £11 million has been paid out in over 180,000 refunds for Power of Attorney fees, MoneySavingExpert.com can reveal - but this is only a fraction of the amount available to be claimed
15 November 2018
Got an unused Oyster card? You could claim a share of £350m
Millions of London commuters and visitors could pocket a share of the almost £350 million floating around on unused Oyster cards
13 November 2018
Vodafone introduces 30-day cooling-off period to let new customers leave penalty-free
Vodafone is to allow customers to leave new contracts penalty-free at any point up to 30 days – for any reason.
26 June 2018
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Energy firm iSupply to pay £1.5m after overcharging customers
16 December 2019
The energy provider has refunded customers and paid £1.5 million into a redress fund after it overcharged about 4,400 people -
Monzo and Starling to hike overdraft rates
16 December 2019
App-based bank Monzo is to switch its overdraft charge from a fixed 50p a day fee to an interest rate of 19%, 29% or 39% EAR variable -
Virgin launches digital current account – but is it any good?
13 December 2019
The provider has launched its first digital bank account, featuring a slick new app, linked easy-access savings account and branch service -
What Boris Johnson promised (or didn't) in our leaders' debate
13 December 2019
The Conservative Party has won a majority in the House of Commons following yesterday's general election -
WhatsApp to stop working on older phones from next year – here's how to check if you're affected
12 December 2019
The messaging service will stop supporting Windows phones and older Androids and iPhones over the next few months
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Martin Lewis VIDEO: Should you pay off your Plan 1 student loan?
22 October 2019
If you started university between 1998 and 2012, or since then in Scotland and Northern Ireland, you'll have a Plan 1 student loan. While much is written about whether those with savings should overpay the current English Plan 2 student loans, there's little out there about Plan 1. I wanted to change that, so here's a video explaining how to decide... -
Martin Lewis: Debt desperation to happy homeowner in 8 years
21 October 2019
No matter how dire your money situation seems, there is always hope. Things may never be perfect, but they can improve and taking action is the best way to make that happen. The team recently forwarded me an email from Jay, which exemplifies that in beautiful technicolour detail. And Jay has now kindly given me permission to reproduce it
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