Refund

There may be new hope for Ryanair customers waiting for refunds for cancelled flights, as the airline has said it’s making "rapid progress" to clear its refund backlog - but some say they're still struggling to get paid

7 July 2020

Only a minority of airlines have been giving customers refunds for cancellations within acceptable timeframes, according to a review from the aviation regulator – and it's warned it'll take enforcement action if some fail to start paying up more promptly

1 July 2020

Around one in three of the first set of Thomas Cook customers to claim refunds after the holiday firm collapsed will not be paid within the aviation regulator's 60-day target

6 December 2019

Some Thomas Cook customers who are waiting for refunds from the Civil Aviation Authority (CAA) have been left confused after receiving out-of-the-blue emails from claims firms

20 November 2019