MSE News

Refund

10,000s owed refund of deputyship fees – how to claim

More than 80,000 people who have had deputies appointed for them by the Court of Protection are owed refunds of £240 on average – here's how to check who is owed

4 October 2019

320,000 Nationwide customers owed average £19 refund for overdraft charges

Nationwide will refund £6 million to current account customers, after failing to send customers the correct alerts warning them about unarranged overdraft fees

8 August 2019

'I was charged £700 extra using contactless on the tube' – don't be caught out

A London commuter was shocked to find she'd overpaid by more than £700 for her year's travel after tapping in and out using the same debit card on different devices. If you use Apple Pay or another mobile payment device on the underground or trains in London, make sure you don't get caught out

25 January 2019

Three million pay extra for passports after leaving it late to renew

More than three million applications for pricier premium and fast-track passport renewals have been made in the past five years, costing travellers an extra £130 million, MoneySavingExpert.com can reveal

20 November 2018

Over £11 million paid out for Power of Attorney refunds so far – here's how to claim

Over £11 million has been paid out in over 180,000 refunds for Power of Attorney fees, MoneySavingExpert.com can reveal - but this is only a fraction of the amount available to be claimed

15 November 2018

Got an unused Oyster card? You could claim a share of £350m

Millions of London commuters and visitors could pocket a share of the almost £350 million floating around on unused Oyster cards

13 November 2018

Vodafone introduces 30-day cooling-off period to let new customers leave penalty-free

Vodafone is to allow customers to leave new contracts penalty-free at any point up to 30 days – for any reason.

26 June 2018

Anger as Toto Energy customers plagued with 'nightmare service'

Scores of customers of Toto Energy have vented their anger over its 'hopeless service' and serious failings

25 June 2018

Student loan overpayments: 'I got £1,100 back in just five minutes'

A MoneySaver has reclaimed £1,100 in just five minutes after discovering she'd started repaying her student loan early

18 December 2017

Tax credit claimants who didn't appeal Concentrix decisions will have cases reviewed by HMRC

People who didn't appeal decisions made by Concentrix to amend or cancel their claim will have their cases reviewed

6 February 2017

Suggest a Story

Got a money-related news story that affects you? Email us