Online shopping
Currys PC World customers have £100s wiped from gift cards after website outage
Shoppers who tried to use Currys PC World gift cards in the Black Friday sales have found their orders failed and their funds were wiped, with some left £100s out of pocket
1 December 2020
Next, River Island and TK Maxx stop taking online orders
Three major high street retailers have voluntarily closed their online stores in the wake of the UK lockdown to protect staff working in warehouses and distribution centres
28 March 2020
GHD customers charged multiple times for Black Friday orders
Customers of haircare company GHD have reported being charged up to 11 times for online orders after its website crashed on Black Friday
5 December 2019
QVC to refund 300,000 customers after delivery charges blunder
Hundreds of thousands of shoppers who bought items from TV shopping channel QVC and then returned them are to be refunded postage and packaging charges, MoneySavingExpert.com can reveal
13 September 2019
Facebook and eBay urged to act to stop fake reviews
The competitions watchdog has called on online giants Facebook and eBay to act urgently to stop fake and misleading reviews appearing on their sites, after finding evidence of a "thriving marketplace" for false online reviews
21 June 2019
Confused customers hit with Asos ban under new returns rules
Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week
12 April 2019
Asos cracking down on 'wear and return' customers – your rights
Online fashion giant Asos has warned it could start suspending accounts if it suspects customers are wearing clothes before returning them, or returning too many items
5 April 2019
Zeek user left out of pocket? Here's what you can try
Users of online gift card marketplace Zeek have been left in limbo as the company remains in receivership, with some claiming to be hundreds of pounds out of pocket - here's what to try if you're affected
1 March 2019
Gift card marketplace Zeek warns it's looking for a buyer as users complain of late payments
Online gift card marketplace Zeek has confirmed it's looking for a buyer, as some users complain they haven't received payments for gift cards they've sold
7 February 2019
Vision Direct customer card details stolen in data hack
Vision Direct customers who ordered online or updated their details earlier this month may have had their personal and financial data stolen, after the website was breached
19 November 2018
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13 January 2021
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Cold weather payments triggered - can you get £25 towards your energy bills?
18 January 2021![]()
Cold weather payments worth £25 have been triggered in some parts of the UK after another cold snap. It's the third week the payments, which are designed to help households pay for energy bills when temperatures plummet, have been dished out this winter -
Top 15+ holiday destinations from the UK – where can you still travel to?
18 January 2021![]()
We've looked at the top tourist destinations to sort out where you can go without needing to quarantine -
'I'm self-employed but confused about whether I can claim the third grant' – Unsure? Here's what you need to know
18 January 2021![]()
100s of self-employed people are confused about what constitutes being “adversely affected” by coronavirus, we have some helpful scenarios to work out where you stand, as well as HMRC’s guidance. -
Coronavirus Universal Credit & Benefits
18 January 2021![]()
If you're suddenly unable to work due to the coronavirus crisis, or you've been laid off, this guide looks at what benefits you can claim, what you're entitled to under universal credit plus tells you how to make a claim. -
Coronavirus Self-Employed & Small Limited Company Help
18 January 2021![]()
If you're worried about work during the coronavirus crisis, this guide looks at your rights if you're self employed, including what help's there for limited company directors.
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Martin Lewis VIDEO: Should you pay off your Plan 1 student loan?
11 January 2021![]()
If you started university between 1998 and 2012, or since then in Scotland and Northern Ireland, you'll have a Plan 1 student loan. While much is written about whether those with savings should overpay the current English Plan 2 student loans, there's little out there about Plan 1. I wanted to change that, so here's a video explaining how to decide... -
Martin Lewis: Payment holidays coming to an end – but should you take one? Mortgages, credit cards, loans, payday loans, car finance and more
5 January 2021![]()
Within the last week, we've seen the extension of coronavirus credit card, personal loan and overdraft help to 31 October 2020, with mortgage payment holidays already extended. The regulator's other help schemes are also likely to be extended too, including car finance and payday loans, yet should you do it?
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LAST OOOOORDERS! The deadlines for free and cheap delivery before Christmas are FAST approaching
15 December 2020![]()
If you’re shopping online for gifts, the deadline for ordering to get ’em in time for Christmas may be sooner than you think. Get it wrong and instead of presents under the tree, they could be held hostage at a courier firm’s out-of-town depot… To help avoid this, retailers now give their own final cut-off dates for orders you want...
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