MoneySavingExpert News

Online shopping collapses into administration - what it means for your refund and return rights

Furniture retailer has gone into administration after failing to find a buyer to secure its future. Here's what the collapse means for your refund and return rights.

30 December 2022

When is it best to buy – on Black Friday or in pre-Christmas sales?

If you've got Christmas gifts to stock-up on, you might be best buying on Black Friday rather than planning a last minute dash around the shops. research of 50 items found that more than half of those we checked were cheaper on Black Friday compared to on 23 December.

15 November 2022

Laybuy will now share your buy now, pay later borrowing history with Experian – here's what it means for you

From 1 September, shoppers using Laybuy's buy now, pay later (BNPL) services will have their repayment data shared with the UK's biggest credit reference agency, Experian.

31 August 2022

John Lewis shopper? Today is the last day to use the retailer's 'Never Knowingly Undersold' price pledge

Today (22 August) is the last day for John Lewis & Partners shoppers to benefit from the retailer's 'Never Knowingly Undersold' price promise before it is scrapped. The pledge is coming to an end after almost 100 years.

22 August 2022

Boohoo introduces £1.99 returns fee – here’s what shoppers need to know

Online retailer Boohoo has introduced a £1.99 returns fee, which means shoppers will now be charged to send unwanted items back.

14 July 2022

Amazon investigated over concerns shoppers could be overpaying

Amazon is being investigated by the Competition and Markets Authority (CMA) over concerns it is deliberately restricting competition between sellers on its platform, which in turn could mean shoppers are getting a worse deal.

6 July 2022

Missguided falls into administration - what it means for your refund and return rights

Online fashion retailer Missguided has fallen into administration but will still continue to trade until a complete sale of the business is completed. Here's what it means for your refund and return rights.

1 June 2022

John Lewis launches rental subscription service for children's clothes - here's how it works

John Lewis has partnered with rental clothing brand thelittleloop to launch a subscription rental service for children's clothes. Customers will pay a monthly, quarterly or six month fee to borrow between 6 and 14 items. Here’s how it’ll work.

27 May 2022

Morrisons admits to processing error for some some customers making online orders - here are the details and what to do about it

Morrisons customers have been left unable to place online grocery orders after a system glitch meant their payment could not go through. Details remain scant, but we explain what we know so far below.

25 March 2022

Online retailer Studio to appoint adminstrators - what it means for orders and returns

Online retailer Studio, which has just over two million UK customers, is to appoint administrators "as soon as reasonably practicable" after failing to secure a £25 million loan needed to stay afloat.

25 February 2022