MSE News

Online shopping

QVC to refund 300,000 customers after delivery charges blunder

Hundreds of thousands of shoppers who bought items from TV shopping channel QVC and then returned them are to be refunded postage and packaging charges, MoneySavingExpert.com can reveal

13 September 2019

Facebook and eBay urged to act to stop fake reviews

The competitions watchdog has called on online giants Facebook and eBay to act urgently to stop fake and misleading reviews appearing on their sites, after finding evidence of a "thriving marketplace" for false online reviews

21 June 2019

Confused customers hit with Asos ban under new returns rules

Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week

12 April 2019

Asos cracking down on 'wear and return' customers – your rights

Online fashion giant Asos has warned it could start suspending accounts if it suspects customers are wearing clothes before returning them, or returning too many items

5 April 2019

Zeek user left out of pocket? Here's what you can try

Users of online gift card marketplace Zeek have been left in limbo as the company remains in receivership, with some claiming to be hundreds of pounds out of pocket - here's what to try if you're affected

1 March 2019

Gift card marketplace Zeek warns it's looking for a buyer as users complain of late payments

Online gift card marketplace Zeek has confirmed it's looking for a buyer, as some users complain they haven't received payments for gift cards they've sold

7 February 2019

Vision Direct customer card details stolen in data hack

Vision Direct customers who ordered online or updated their details earlier this month may have had their personal and financial data stolen, after the website was breached

19 November 2018

Watchdog to investigate if your personal details determine how much you pay

An investigation has been launched into whether online shoppers are paying different prices for the same items - depending on factors such as where they live and whether they are married

5 November 2018

Still waiting for a House of Fraser order? You can now claim from your bank

Several major banks have started accepting Section 75 and chargeback claims from House of Fraser customers who have been waiting weeks for undelivered orders and refunds, MoneySavingExpert can reveal - and some shoppers have already got their money back

25 October 2018

Cash Converters website hit by breach

Pawnbroking company Cash Converters has warned customers about a data breach on its old website

16 November 2017

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