Online shopping

Users of online gift card marketplace Zeek have been left in limbo as the company remains in receivership, with some claiming to be hundreds of pounds out of pocket - here's what to try if you're affected

18 February 2019

Online gift card marketplace Zeek has confirmed it's looking for a buyer, as some users complain they haven't received payments for gift cards they've sold

7 February 2019

Vision Direct customers who ordered online or updated their details earlier this month may have had their personal and financial data stolen, after the website was breached

19 November 2018

An investigation has been launched into whether online shoppers are paying different prices for the same items - depending on factors such as where they live and whether they are married

5 November 2018

Several major banks have started accepting Section 75 and chargeback claims from House of Fraser customers who have been waiting weeks for undelivered orders and refunds, MoneySavingExpert can reveal - and some shoppers have already got their money back

25 October 2018

Pawnbroking company Cash Converters has warned customers about a data breach on its old website

16 November 2017

Online fashion store Asos has introduced a 'try before you buy' option for its UK app customers

2 November 2017

John Lewis's famous 'Never Knowingly Undersold' policy has been called into question after it failed to reduce prices

16 May 2017

Sainsbury's shoppers have been left disappointed by the decision to can its long-running 'My Coupons' trial

24 April 2017

Supermarket heavyweight Tesco has announced it will be shutting down its product-testing website 'The Orchard at Tesco'

24 March 2017