MoneySavingExpert News

Online shopping

Asda extends one-hour express delivery service to another 92 stores – here's the full list

Asda is extending its one-hour Express Delivery service to 96 stores across the UK to provide customers with faster delivery options.

12 October 2021

Nearly two-thirds of MoneySavers do most of their shopping online, new MSE poll finds

Almost two thirds of MoneySavers do most of their shopping online, compared with just over a quarter who prefer to shop in store (and the rest said they didn't have a preference), a new MoneySavingExpert.com poll has found.

15 September 2021

Post Office customers can pick up DPD deliveries from 250 branches from next week

Shoppers will be able to pick-up DPD delivered parcels from 250 Post Office branches across the UK from next week, it's been announced.

17 August 2021

DPD Local and DPD voted top parcel delivery firms, while CitySprint and Yodel are bottom of the pile

DPD Local has been ranked as the best parcel delivery firm in our annual poll of MoneySavingExpert users, with sister firm DPD coming second. But at the other end of the scale, CitySprint and Yodel got the poorest ratings from MoneySavers.

25 January 2021

Currys PC World customers have £100s wiped from gift cards after website outage

Shoppers who tried to use Currys PC World gift cards in the Black Friday sales have found their orders failed and their funds were wiped, with some left £100s out of pocket

1 December 2020

Next, River Island and TK Maxx stop taking online orders

Three major high street retailers have voluntarily closed their online stores in the wake of the UK lockdown to protect staff working in warehouses and distribution centres

28 March 2020

GHD customers charged multiple times for Black Friday orders

Customers of haircare company GHD have reported being charged up to 11 times for online orders after its website crashed on Black Friday

5 December 2019

QVC to refund 300,000 customers after delivery charges blunder

Hundreds of thousands of shoppers who bought items from TV shopping channel QVC and then returned them are to be refunded postage and packaging charges, MoneySavingExpert.com can reveal

13 September 2019

Facebook and eBay urged to act to stop fake reviews

The competitions watchdog has called on online giants Facebook and eBay to act urgently to stop fake and misleading reviews appearing on their sites, after finding evidence of a "thriving marketplace" for false online reviews

21 June 2019

Confused customers hit with Asos ban under new returns rules

Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week

12 April 2019