Online shopping
Confused customers hit with Asos ban under new returns rules
Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week
12 April 2019
Asos cracking down on 'wear and return' customers – your rights
Online fashion giant Asos has warned it could start suspending accounts if it suspects customers are wearing clothes before returning them, or returning too many items
5 April 2019
Zeek user left out of pocket? Here's what you can try
Users of online gift card marketplace Zeek have been left in limbo as the company remains in receivership, with some claiming to be hundreds of pounds out of pocket - here's what to try if you're affected
1 March 2019
Gift card marketplace Zeek warns it's looking for a buyer as users complain of late payments
Online gift card marketplace Zeek has confirmed it's looking for a buyer, as some users complain they haven't received payments for gift cards they've sold
7 February 2019
Vision Direct customer card details stolen in data hack
Vision Direct customers who ordered online or updated their details earlier this month may have had their personal and financial data stolen, after the website was breached
19 November 2018
Watchdog to investigate if your personal details determine how much you pay
An investigation has been launched into whether online shoppers are paying different prices for the same items - depending on factors such as where they live and whether they are married
5 November 2018
Still waiting for a House of Fraser order? You can now claim from your bank
Several major banks have started accepting Section 75 and chargeback claims from House of Fraser customers who have been waiting weeks for undelivered orders and refunds, MoneySavingExpert can reveal - and some shoppers have already got their money back
25 October 2018
Cash Converters website hit by breach
Pawnbroking company Cash Converters has warned customers about a data breach on its old website
16 November 2017
Asos introduces 'try before you buy' so you only pay for what you keep
Online fashion store Asos has introduced a 'try before you buy' option for its UK app customers
2 November 2017
MSE investigation reveals John Lewis IS 'knowingly undersold'
John Lewis's famous 'Never Knowingly Undersold' policy has been called into question after it failed to reduce prices
16 May 2017
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1.3m missing out on pension creditAnd URGENT deadline for 1,000s
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Top secret £4 theatre ticketsIf you can keep schtum
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48 garden ready plug plants £25Norm £52
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MSE and top unis:"Scrap student loan statement"
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Huge PPI reclaim"I'm £24,000 better off"
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Free Mental Health & Debt bookletIt's Mental Health Awareness Week
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Extra 30% off Hot Diamonds outletEg, £30 necklace (was £70)
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Got a Huawei phone? Your rights after Google restricts its use of Android
20 May 2019
If you've a Huawei smartphone you may struggle to download some future versions of the Android operating system, and there are questions over whether you'll continue to get some security updates, after Google restricted the Chinese tech giant's access to the software. Here's what we know so far about what's happening and your rights -
Booking a holiday with Thomas Cook, TUI etc? How to make sure you're protected
20 May 2019
Thomas Cook has been telling worried customers that their flights and holidays are safe after it announced a £1.4 billion loss - if you're booking with Thomas Cook, here are some simple steps to boost your protection -
Record numbers switched electricity supplier last month
20 May 2019
A record 668,000 customers switched their electricity supplier last month, new figures reveal -
More banks to let you freeze your card – check if you can
17 May 2019
Nationwide is set to let you freeze your card if you temporarily lose it, joining a dozen major banks which already offer the feature - check here if your bank offers it -
Steep rise in payday loan claims – but 1,000s are being stung by unnecessary fees
16 May 2019
The number of complaints against payday loan firms soared by 130% in the past year, new figures from the the financial watchdog show. But the majority of claimants are using claims management firms, meaning they won't get the full compensation payout if successful.
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Do I need to show my boarding pass at airport shops? (video & guide)
9 April 2019
It’s one of those niggling frustrations. You want to buy something at the airport and you’re badgered for your boarding pass in order to purchase. Many people ask me if they need to bother, so here’s my quick video answer… Some frequently asked questions… After I originally posted this video on social media, there were a few...
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