Online shopping

Three major high street retailers have voluntarily closed their online stores in the wake of the UK lockdown to protect staff working in warehouses and distribution centres

28 March 2020

Customers of haircare company GHD have reported being charged up to 11 times for online orders after its website crashed on Black Friday

5 December 2019

Hundreds of thousands of shoppers who bought items from TV shopping channel QVC and then returned them are to be refunded postage and packaging charges, MoneySavingExpert.com can reveal

13 September 2019

The competitions watchdog has called on online giants Facebook and eBay to act urgently to stop fake and misleading reviews appearing on their sites, after finding evidence of a "thriving marketplace" for false online reviews

21 June 2019

Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week

12 April 2019

Online fashion giant Asos has warned it could start suspending accounts if it suspects customers are wearing clothes before returning them, or returning too many items

5 April 2019

Users of online gift card marketplace Zeek have been left in limbo as the company remains in receivership, with some claiming to be hundreds of pounds out of pocket - here's what to try if you're affected

1 March 2019

Online gift card marketplace Zeek has confirmed it's looking for a buyer, as some users complain they haven't received payments for gift cards they've sold

7 February 2019

Vision Direct customers who ordered online or updated their details earlier this month may have had their personal and financial data stolen, after the website was breached

19 November 2018

An investigation has been launched into whether online shoppers are paying different prices for the same items - depending on factors such as where they live and whether they are married

5 November 2018