Online shopping
GHD customers charged multiple times for Black Friday orders
Customers of haircare company GHD have reported being charged up to 11 times for online orders after its website crashed on Black Friday
5 December 2019
QVC to refund 300,000 customers after delivery charges blunder
Hundreds of thousands of shoppers who bought items from TV shopping channel QVC and then returned them are to be refunded postage and packaging charges, MoneySavingExpert.com can reveal
13 September 2019
Facebook and eBay urged to act to stop fake reviews
The competitions watchdog has called on online giants Facebook and eBay to act urgently to stop fake and misleading reviews appearing on their sites, after finding evidence of a "thriving marketplace" for false online reviews
21 June 2019
Confused customers hit with Asos ban under new returns rules
Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week
12 April 2019
Asos cracking down on 'wear and return' customers – your rights
Online fashion giant Asos has warned it could start suspending accounts if it suspects customers are wearing clothes before returning them, or returning too many items
5 April 2019
Zeek user left out of pocket? Here's what you can try
Users of online gift card marketplace Zeek have been left in limbo as the company remains in receivership, with some claiming to be hundreds of pounds out of pocket - here's what to try if you're affected
1 March 2019
Gift card marketplace Zeek warns it's looking for a buyer as users complain of late payments
Online gift card marketplace Zeek has confirmed it's looking for a buyer, as some users complain they haven't received payments for gift cards they've sold
7 February 2019
Vision Direct customer card details stolen in data hack
Vision Direct customers who ordered online or updated their details earlier this month may have had their personal and financial data stolen, after the website was breached
19 November 2018
Watchdog to investigate if your personal details determine how much you pay
An investigation has been launched into whether online shoppers are paying different prices for the same items - depending on factors such as where they live and whether they are married
5 November 2018
Still waiting for a House of Fraser order? You can now claim from your bank
Several major banks have started accepting Section 75 and chargeback claims from House of Fraser customers who have been waiting weeks for undelivered orders and refunds, MoneySavingExpert can reveal - and some shoppers have already got their money back
25 October 2018
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Martin's debt masterclassSlash ALL debt costs
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Martin: Santander 123 now a dead duckAs it slashes interest & cashback
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16 easy freebies, incl make-upPlus tea, photo prints & more
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100+Mb b'band & line '£19/mth'We've never seen cheaper
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Trainline has new split ticket toolBut there's better & cheaper
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Warning. Booking a hol?Get travel insurance ASAB
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EDF joins Brit Gas in price cutsFor existing custs
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'Secret' shoe outletsEg, £21 Puma trainers
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Top easy-access savings - 1.35%Rates are dropping like flies
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Mortgage prisoner?Legal action launches
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13 charity shop bargain tipsIncl nabbing designer clobber
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'I fostered a cat for free'You can do it with dogs etc too
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'My hamster ate my post': HMRC reveals most bizarre tax return excuses as deadline looms
17 January 2020
HM Revenue & Customs has released the most "weird and wonderful" excuses it's received from taxpayers who have failed to get their self-assessment tax return in on time – with bizarre explanations such as 'I was up a mountain in Wales' -
Nationwide double-charges hundreds of customers for credit card repayments
16 January 2020
Hundreds of Nationwide customers have had their monthly credit card repayment taken twice, with one family overcharged by up to £2,500, MoneySavingExpert.com can reveal -
Many private parking firms to spare drivers hefty fines for number-plate errors
16 January 2020
Motorists who enter the wrong number-plate details when paying for private parking tickets will in many cases no longer be 'fined' the full amount -
Got a Hotpoint or Indesit washing machine? Your rights as 100,000s of machines are recalled
16 January 2020
Whirlpool is preparing to issue a product recall of up to 519,000 Hotpoint and Indesit washing machines found to pose a fire safety risk – here are your rights if your machine's affected -
Ovo completes purchase of SSE – what it means for customers
15 January 2020
In a major shake-up of the energy market, challenger firm Ovo has finalised the purchase of SSE – if you're an SSE customer, here's what it means for you.
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Martin Lewis VIDEO: Should you pay off your Plan 1 student loan?
7 January 2020
If you started university between 1998 and 2012, or since then in Scotland and Northern Ireland, you'll have a Plan 1 student loan. While much is written about whether those with savings should overpay the current English Plan 2 student loans, there's little out there about Plan 1. I wanted to change that, so here's a video explaining how to decide... -
How much the Govt expects you to give your children for university
16 December 2019
Update Note 25 May 2017: The ready reckoners below have been updated with the new 2017/2018 living loan amounts. Also since first writing this blog, and seeing the strength of feeling it attracted, I have written an open letter to the Uni Minister asking him to start telling people about this. Yet sadly received his no we won’t...
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