DPD Local and DPD voted top parcel delivery firms, while CitySprint and Yodel are bottom of the pile
DPD Local has been ranked as the best parcel delivery firm in our annual poll of MoneySavingExpert users, with sister firm DPD coming second. But at the other end of the scale, CitySprint and Yodel got the poorest ratings from MoneySavers.
25 January 2021
Currys PC World customers have £100s wiped from gift cards after website outage
Shoppers who tried to use Currys PC World gift cards in the Black Friday sales have found their orders failed and their funds were wiped, with some left £100s out of pocket
1 December 2020
Next, River Island and TK Maxx stop taking online orders
Three major high street retailers have voluntarily closed their online stores in the wake of the UK lockdown to protect staff working in warehouses and distribution centres
28 March 2020
GHD customers charged multiple times for Black Friday orders
Customers of haircare company GHD have reported being charged up to 11 times for online orders after its website crashed on Black Friday
5 December 2019
QVC to refund 300,000 customers after delivery charges blunder
Hundreds of thousands of shoppers who bought items from TV shopping channel QVC and then returned them are to be refunded postage and packaging charges, MoneySavingExpert.com can reveal
13 September 2019
Facebook and eBay urged to act to stop fake reviews
The competitions watchdog has called on online giants Facebook and eBay to act urgently to stop fake and misleading reviews appearing on their sites, after finding evidence of a "thriving marketplace" for false online reviews
21 June 2019
Confused customers hit with Asos ban under new returns rules
Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week
12 April 2019
Asos cracking down on 'wear and return' customers – your rights
Online fashion giant Asos has warned it could start suspending accounts if it suspects customers are wearing clothes before returning them, or returning too many items
5 April 2019
Zeek user left out of pocket? Here's what you can try
Users of online gift card marketplace Zeek have been left in limbo as the company remains in receivership, with some claiming to be hundreds of pounds out of pocket - here's what to try if you're affected
1 March 2019
Gift card marketplace Zeek warns it's looking for a buyer as users complain of late payments
Online gift card marketplace Zeek has confirmed it's looking for a buyer, as some users complain they haven't received payments for gift cards they've sold
7 February 2019
21 July 2021
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Tesco Bank to close all existing current accounts in November – here's what it means for its 213,000 customers26 July 2021Tesco Bank has announced it will close all existing current accounts on 30 November, with around 213,000 customers affected.
Plans for bailiffs to be self-regulated revealed but Martin Lewis warns compulsory regulation that all firms must follow is needed26 July 2021Plans for bailiffs in England and Wales to be self-regulated have been put forward by the Centre for Social Justice in a bid to better protect people in debt. But Martin Lewis, founder of MoneySavingExpert.com, warns that the industry-funded body doesn't go far enough, saying that every bailiff firm needs to be "tightly and independently" regulated.
23 July 2021Challenger bank Starling has taken the crown in our latest banking customer service poll, with digital rival Monzo coming a close second and former champion First Direct knocked into third place.
Energy price cap could be extended beyond 2023 and households given personalised switching advice under new Government plans23 July 2021The energy price cap, which limits how much suppliers can charge households on poor value standard variable tariffs (SVTs), could be extended beyond 2023, while households on those tariffs will be given personalised switching advice, under new plans announced by the Government today.
Martin Lewis explains the financial help you can get if you've been 'pinged' and told to self-isolate by the Covid app or NHS Test & Trace22 July 2021Over 600,000 people in England and Wales were 'pinged' and told to self-isolate by the NHS Covid-19 app between 8 and 14 July, new figures show. If you're one of them, there's a range of financial support you could get.
Martin Lewis: Why you shouldn't worry too much about your credit score – it’s not actually a real thing14 June 2021When it comes to finances, numbers are key – whether it's what you earn, your credit card balance or the interest rate on your mortgage, small changes can add up to a big difference. Yet there's one number you shouldn't pay too much attention to – your credit score.
22 July 2021
12 July 2021
Clever ways to calculate your finances