Online shopping

Furniture retailer Made.com has gone into administration after failing to find a buyer to secure its future. Here's what the collapse means for your refund and return rights.

30 December 2022

If you've got Christmas gifts to stock-up on, you might be best buying on Black Friday rather than planning a last minute dash around the shops. MoneySavingExpert.com research of 50 items found that more than half of those we checked were cheaper on Black Friday compared to on 23 December.

15 November 2022

From 1 September, shoppers using Laybuy's buy now, pay later (BNPL) services will have their repayment data shared with the UK's biggest credit reference agency, Experian.

31 August 2022

Today (22 August) is the last day for John Lewis & Partners shoppers to benefit from the retailer's 'Never Knowingly Undersold' price promise before it is scrapped. The pledge is coming to an end after almost 100 years.

22 August 2022

Online retailer Boohoo has introduced a £1.99 returns fee, which means shoppers will now be charged to send unwanted items back.

14 July 2022

Amazon is being investigated by the Competition and Markets Authority (CMA) over concerns it is deliberately restricting competition between sellers on its platform, which in turn could mean shoppers are getting a worse deal.

6 July 2022

Online fashion retailer Missguided has fallen into administration but will still continue to trade until a complete sale of the business is completed. Here's what it means for your refund and return rights.

1 June 2022

John Lewis has partnered with rental clothing brand thelittleloop to launch a subscription rental service for children's clothes. Customers will pay a monthly, quarterly or six month fee to borrow between 6 and 14 items. Here’s how it’ll work.

27 May 2022

Morrisons customers have been left unable to place online grocery orders after a system glitch meant their payment could not go through. Details remain scant, but we explain what we know so far below.

25 March 2022