MSE News

Scores of Chase customers have had payments frozen due to a technical glitch - here's what we know

A technical glitch has left hundreds of Chase customers unable to transfer money out of their accounts. Payments were frozen this week, with several users waiting hours and even days for money to transfer. 

It isn't clear how the issue started but Chase says no direct debits have been affected but that any customers who have faced charges or fees due to the technical error will be reimbursed.

Chase says the issue was resolved on Thursday (9 June) and that all outstanding payments were cleared that evening. However, (MSE) has been told by some customers that they're still unable to make payments or are waiting for pending payments to complete. 

The technical error comes after Chase admitted that there are currently delays of up to five weeks for new customers being able to open a current account due to high demand. Chase launched its easy-access savings account - with a then market-leading rate of 1.5% - in March.

See our Top Savings Accounts guide for more on the best savings accounts and rates.

What to do if you've been impacted

Chase says the issue has been resolved but if you're still having difficulty sending money or making payments then you should contact the bank. You can phone Chase on 0800 376 3333 or send them an email at

You can also contact the customer service team via the app: just log on and click 'support' where you'll be able to send them a message. 

Customers vented their frustration online and on our forum

Here are some examples:



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