MSE News

M&S Energy to close and switch customers to Octopus Energy

M&S Energy has announced that it is exiting the market, with existing customers set to have their accounts switched to Octopus Energy in April.

While M&S Energy operates under its own brand, it's actually what’s known as a “white-label” of Octopus – which means it supplied energy under Octopus’s licence and uses its service. 

The supplier originally launched in 2008, though previously it was a white-label of SSE until 2018, when it partnered with Octopus. It currently has around 60,000 customers, and if you’re one, nothing should change when Octopus takes over, apart from who bills you. 

M&S customer? You'll be moved across automatically 

If you're an M&S Energy customer at the moment, nothing will change for now – and don't worry, there'll be no interruption to your gas or electricity supply. 

From April, your contract will automatically move to Octopus. Octopus has said the rates you pay will stay the same, though we're double-checking it will honour fixed deals in full.

If you have an online account, you’ll still be able to access your account and through the M&S Energy website for now. In time, this will move over Octopus – it will contact you to confirm the exact next steps. 

Any outstanding debt or credit will also move to your new Octopus account.

Is there anything I can do right now to cut bills? 

While what you pay will remain the same, even if you wanted to switch away from Octopus, right now there are no cheap deals to switch to, yet there are areas to focus on… 

  • Check you're paying the right amount. When you’re moved over to Octopus, make sure you’re paying the right amount. You can use our 'Direct debit too high?' calculator to check.

  • Try to cut your energy usage. There are lots of ways to easily reduce what you use. Try our new interactive energy saving tool, where you can click around a virtual house to find out how much things cost to run and how to cut back. Also, see more Energy saving tips, the Energy mythbusters guide for less clear-cut issues, and our Heat the human guide.

  • Make sure you're getting all the help you're entitled to. If you're struggling, there's plenty of help out there, including Government grants and support from your provider. Check out Struggling to pay – energy help for full info.

What does Octopus say? 

An Octopus Energy Spokesperson said: "Over the last five years M&S Energy, powered by Octopus Energy, grew to serve around 60,000 customers, all while maintaining five star customer service ratings on Trustpilot.

"As a result of M&S exiting their energy supply business to simplify their services, all M&S Energy customers are now switching over to Octopus, where they will enjoy the same rates and world-class customer service as before.

"Customers don’t need to worry or take any action. There will be a smooth transition and no disruption to their supply and customers have already been contacted about the next steps."

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