Bank of Scotland

Lloyds Banking Group has said "sorry" for flogging worthless payment protection insurance (PPI) policies and promised a catalogue of measures to provide compensation for victims, in yet another sign of capitulation by banks.

Banks and other financial firms will be banned from trying to fob off complainants before they've made a final decision.

Halifax/Bank of Scotland (Hbos) customers will be entitled to £17 million in compensation after the bank was fined £3.5 million for shoddy complaints handling.

Halifax/Bank of Scotland (Hbos) is revamping the way it charges interest on credit cards which will initially see price cuts for many but with the likelihood they will soar in future.

Barclays tops the hall of shame for the most banking complaints per customer.

A major credit card shake-up will be complete this month with all providers set to stop penalising those who spend on their plastic after making a balance transfer.

Savers' protection against a bank or building society going bust jumps to £85,000 under new rules that apply from today.

Santander has once again been ranked the worst bank for service by an overwhelming margin, according to a poll of over 9,000 MoneySavingExpert.com users.

Natwest and Royal Bank of Scotland (RBS) will revamp their overdraft charges next year for customers who exceed their limit.

A consumer watchdog has called on the regulator to make its complaints data clearer to help the public understand how their bank or financial firm is performing.