Halifax/Bank of Scotland (Hbos) customers will be entitled to £17 million in compensation after the bank was fined £3.5 million for shoddy complaints handling.
Halifax/Bank of Scotland (Hbos) is revamping the way it charges interest on credit cards which will initially see price cuts for many but with the likelihood they will soar in future.
A major credit card shake-up will be complete this month with all providers set to stop penalising those who spend on their plastic after making a balance transfer.
Santander has once again been ranked the worst bank for service by an overwhelming margin, according to a poll of over 9,000 MoneySavingExpert.com users.
A consumer watchdog has called on the regulator to make its complaints data clearer to help the public understand how their bank or financial firm is performing.