Banking

First Direct has secured top spot for bank customer service once again with more than 90% of its account holders rating its service as "great" - it has topped every bank service poll we've ever done. Meanwhile, Barclays picks up the wooden spoon for the first time.

If you've not enough money in your account and a payment bounces, you may be able to avoid the associated fee as more banks are to adopt a 'retry' scheme from September where they'll attempt to process the transaction again later in the day.

HSBC e-ISA customers should diarise to transfer their cash as the bank has confirmed interest rates will tumble from October.

HSBC and First Direct current account holders who go overdrawn for days on end could be worse off under a raft of fee changes coming into force in November. But the majority of customers will benefit from the overdraft fees revamp.

Over one-and-a-half million Barclays NISA customers will see their rates drop this autumn as the bank will be moving most of its old NISA customers onto a new deal.

Halifax, Lloyds TSB and NatWest have been exposed as being as bad as Wonga when it comes to sending customers misleading debt demands purporting to be from external solicitors or debt collection firms.

Halifax was the big winner from the first three full months of the seven-day current account switching regime, according to new figures released today.

The personal current account market could face a full-scale investigation by the competition watchdog after its preliminary probe found it "lacks effective competition" and "does not meet the needs of customers".

If you've taken advantage of your tax-free ISA allowance every year since the accounts were introduced in 1999, you should check how much you've saved as you may now have breached the UK's £85,000 safe savings limit.

Banks that pay ultra-low interest rates on savings accounts because customers tend not to switch away may face a crackdown from the industry watchdog.