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British Gas

Hive admits some users can't connect their electric vehicle chargers to its app – here's what you can do about it

Hive has admitted it's aware of a problem that's seen some customers unable to connect their electric vehicle chargers to the smart home tech provider's app.

10 June 2024

British Gas extends half-price electricity on Sundays offer for some smart meter users until April 2024 – here's what's happening

British Gas is extending its offer of half-price electricity on Sundays for some smart meter customers until April 2024.

28 February 2024

British Gas to offer some smart meter users half-price electricity on Sundays this summer – here's what you need to know

British Gas is offering some customers with a smart meter half-price electricity on Sundays this summer as part of its 'PeakSave' scheme.

23 June 2023

Many British Gas smart meter customers STILL can't track their energy usage - so make sure you take regular meter readings

British Gas smart meter customers are still unable to track their energy usage, with some complaining they have been unable to check consumption on the firm's app, website and in-house display for over a year.

6 April 2023

British Gas prepay meter users to pay less for gas from 1 April – here's what you need to know

British Gas has cut gas prices for over a million of its prepay meter users this month, bringing them in line with the rates paid by those on direct debit.

4 April 2023

Energy suppliers warned to stop force-fitting prepayment meters before offering more support – what to do if you're unfairly switched

Energy companies have been called on to voluntarily stop the practice of forcibly moving customers to prepayment meters without taking every step to support households struggling to pay bills first.

22 January 2023

British Gas to give struggling prepayment meter customers a £250 free credit to help with energy bills - here's what you need to know

Struggling British Gas customers with prepayment meters will receive a £250 free credit to help with bills. The energy company would not tell us specifically who would be getting the payment but said it will identify those in need and make the payment without the need to apply.

18 January 2023

Over 30% of British Gas prepay customers say they're still waiting for October and November energy bill help vouchers in MSE survey

More than one in five energy users on traditional prepayment meters say they're yet to receive EITHER of their £66 Government energy help vouchers for October and November, with customers of British Gas being the worst hit, according to a survey of over 5,500 people.

6 December 2022

How you'll receive the £400 energy bill discount from your supplier

Millions of households in Britain will get £400 this winter to help with rising energy bills as part of the Government's 'Energy Bills Support Scheme'. Exactly how you'll be paid this money depends on your supplier and how you pay for your energy bills.

18 October 2022

British Gas customer struggling with energy bills? Check if you can get a grant of up to £1,500

The British Gas Energy Trust, a charity funded by British Gas, has today (12 September) reopened applications for grants of up to £1,500 to help customers struggling with their energy bills. But funds are limited, and applications should be made as soon as possible.

12 September 2022