British Gas

Smart home tech provider Hive has admitted it's aware of a problem that's seen some customers unable to connect their electric vehicle (EV) chargers to the Hive app. While you CAN still charge your car if you're affected, you CAN'T use the app's features, such as scheduling to charge your car when it costs less. The fault also means you can't easily track how much you're spending on charging your vehicle.

British Gas is extending its offer of half-price electricity on Sundays for some smart meter customers until April 2024. It's part of the energy firm's 'PeakSave' scheme and is a no-brainer for those who can get it. But you should still keep an eye out for cheaper fixed deals, as they could save you more in the long-term.

British Gas is offering some customers with a smart meter half-price electricity on Sundays this summer as part of its 'PeakSave' scheme. It's a no-brainer perk for those who can get it – but you should still consider and keep an eye out for cheaper fixed deals, as they could save you more in the long term.

Many British Gas smart meter customers say they are still unable to track their energy usage, with some complaining they've been unable to check consumption regularly on the firm's app, website and in-house display for over a year. So if you're looking to monitor and cut your usage, you'll need to do this manually by taking meter readings yourself.

British Gas has cut gas prices for over a million of its prepay meter users as of Saturday 1 April, bringing them in line with the rates paid by those on direct debit. The change means these customers will save an average of £59 each on their gas costs over the next year. Here's what you need to know. 

Energy companies have been called on to voluntarily stop the practice of forcibly moving customers to prepayment meters without taking every step to support households struggling to pay bills first. The message has been put forward in a letter to firms from business and energy secretary, Grant Shapps. It follows a reported surge in households being moved to prepayment meters over recent months.

Struggling British Gas customers with prepayment meters will receive a £250 free credit to help with bills. The energy company would not tell us specifically who would be getting the payment but said it will identify those in need and make the payment without the need to apply.

More than one in five energy users on traditional prepayment meters say they're yet to receive EITHER of their £66 Government energy help vouchers for October and November, with customers of British Gas being the worst hit, according to a MoneySavingExpert.com (MSE) survey of over 5,500 people.

Millions of households in Britain will get £400 this winter to help with rising energy bills as part of the Government's Energy Bills Support Scheme. Exactly how you'll be paid this money depends on your supplier and how you pay for your energy bills. Below we round up everything you need to know.

The British Gas Energy Support Fund has today (Monday 12 September) reopened applications for grants of up to £1,500 to help customers struggling with their energy bills. But funds are limited, and applications should be made as soon as possible. Here's what you need to know.