British Gas prepay meter users to pay less for gas from 1 April – here's what you need to know
British Gas will cut gas prices for over a million of its prepay meter users on 1 April, bringing them in line with the rates paid by those on direct debit.
30 March 2023
Energy suppliers warned to stop force-fitting prepayment meters before offering more support – what to do if you're unfairly switched
Energy companies have been called on to voluntarily stop the practice of forcibly moving customers to prepayment meters without taking every step to support households struggling to pay bills first.
22 January 2023
British Gas to give struggling prepayment meter customers a £250 free credit to help with energy bills - here's what you need to know
Struggling British Gas customers with prepayment meters will receive a £250 free credit to help with bills. The energy company would not tell us specifically who would be getting the payment but said it will identify those in need and make the payment without the need to apply.
18 January 2023
Over 30% of British Gas prepay customers say they're still waiting for October and November energy bill help vouchers in MSE survey
More than one in five energy users on traditional prepayment meters say they're yet to receive EITHER of their £66 Government energy help vouchers for October and November, with customers of British Gas being the worst hit, according to a MoneySavingExpert.com survey of over 5,500 people.
6 December 2022
How you'll receive the £400 energy bill discount from your supplier
Millions of households in Britain will get £400 this winter to help with rising energy bills as part of the Government's 'Energy Bills Support Scheme'. Exactly how you'll be paid this money depends on your supplier and how you pay for your energy bills.
18 October 2022
British Gas customer struggling with energy bills? Check if you can get a grant of up to £1,500
The British Gas Energy Trust, a charity funded by British Gas, has today (12 September) reopened applications for grants of up to £1,500 to help customers struggling with their energy bills. But funds are limited, and applications should be made as soon as possible.
12 September 2022
Struggling with energy bill debt? Check if you can get a grant of up to £1,500 from British Gas – even if you're not a customer
The British Gas Energy Trust, a charity funded by British Gas, has reopened applications for grants of up to £1,500 to help people clear debts owed to their energy provider – and you don't have to be a British Gas customer to benefit.
1 July 2022
Chased by debt firms for British Gas and E.on bills you don't owe? Here's step-by-step help on how to get 'em off your back
Hundreds of people say they've been wrongly sent letters by a debt collector on behalf of energy firms including British Gas and E.on.
7 June 2022
30% of British Gas, Octopus & Shell Energy customers say their direct debits have DOUBLED
At least 30% of British Gas, Octopus Energy and Shell Energy customers who were in credit and on price-capped tariffs told MoneySavingExpert.com that they've seen their direct debits double – even though the price cap rise is half that, at 54%.
9 May 2022
British Gas admits its smart meter customers have been unable to track their energy usage via the app or website for more than two months
British Gas has admitted that millions of smart meter customers have been unable to use the energy giant's app or website to check their gas and electricity usage since February due to a "glitch". The failure has meant people have been unable to track how much they are spending at a time when energy bills have spiked.
21 April 2022
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British Gas prepay meter users to pay less for gas from 1 April – here's what you need to know30 March 2023British Gas will cut gas prices for over a million of its prepay meter users on 1 April, bringing them in line with the rates paid by those on direct debit.
Government changes how the EPG should be applied to Economy 7 tariffs – what it means for you30 March 2023It comes after MoneySavingExpert.com founder Martin Lewis raised the issue with the Energy Secretary, as many Economy 7 users saw bills rise unfairly in January.
Bank of Scotland, Halifax, Lloyds, NatWest and RBS to close dozens more branches this year – here's the full list, plus alternatives30 March 2023High street banks including Lloyds and NatWest will close at least 81 more branches this year.
Tesco Mobile to charge customers for data roaming in Europe from next year29 March 2023Tesco Mobile is to start charging new and recently joining pay-monthly customers to use their mobiles in Europe from 2024.
Bank of England increases base rate to 4.25% – what the rise means for your mortgage and savings28 March 2023The Bank of England has increased the base rate from 4% to 4.25%. This rate is used by the central bank to charge other banks and lenders when they borrow money – and so it influences what borrowers pay and what savers earn.
Martin Lewis: Is it time to ban unnecessary Christmas presents?5 December 2022Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of...
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