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British Gas

Struggling with energy bill debt? Check if you can get a grant of up to £1,500 from British Gas – even if you're not a customer

The British Gas Energy Trust, a charity funded by British Gas, has reopened applications for grants of up to £1,500 to help people clear debts owed to their energy provider – and you don't have to be a British Gas customer to benefit.

1 July 2022

Chased by debt firms for British Gas and E.on bills you don't owe? Here's step-by-step help on how to get 'em off your back

Hundreds of people say they've been wrongly sent letters by a debt collector on behalf of energy firms including British Gas and E.on.

7 June 2022

30% of British Gas, Octopus & Shell Energy customers say their direct debits have DOUBLED

At least 30% of British Gas, Octopus Energy and Shell Energy customers who were in credit and on price-capped tariffs told MoneySavingExpert.com that they've seen their direct debits double – even though the price cap rise is half that, at 54%.

9 May 2022

British Gas admits its smart meter customers have been unable to track their energy usage via the app or website for more than two months

British Gas has admitted that millions of smart meter customers have been unable to use the energy giant's app or website to check their gas and electricity usage since February due to a "glitch". The failure has meant people have been unable to track how much they are spending at a time when energy bills have spiked.

21 April 2022

British Gas doubles the emergency credit limit on prepayment meters to £10 - here's all you need to know

British Gas has doubled the amount of emergency credit available to customers on their gas and electricity prepayment meters from £5 to £10 in the wake of the recent spike in energy prices, although the energy giant previously had one of the lowest limits. Here's all you need to know.

7 April 2022

Together Energy customer? Check your final bill now as hundreds of customers have been wrongly charged a £40 exit fee

Thousands of Together Energy customers have been sent their final bill containing an incorrect ‘early contract termination’ fee of £40. Check your statement now to see if you’ve been wrongly charged.

21 March 2022

British Gas is the worst firm to be moved to if your energy firm goes bust, MSE survey of 12,000 people shows

Over two million households have been switched to a new energy supplier after their previous provider went bust.

7 March 2022

British Gas customers should DO NOTHING and ignore messages to one click switch that could cost them £100s a year more

British Gas customers should ignore emails they have received from the UK's biggest energy supplier encouraging them to switch to fixed-price deals as it could make them £100s a year worse off.

20 December 2021

British Gas pays out £1.5 million to prepayment customers

British Gas has paid £1.48 million in compensation after it failed to tell 100,000s of prepayment customers it was switching top-up providers

27 August 2020

Sainsbury's Energy relaunches – this time Npower is providing the fuel

Sainsbury's has today relaunched its energy offering, after partnering with big six firm Npower

24 April 2019