MoneySavingExpert News

British Gas

British Gas charges customer exit fees to switch tariff WITHIN penalty-free switching window

A MoneySaver who switched away from British Gas to a rival energy provider has been charged £40 in exit fees

4 September 2017

British Gas to hike electricity prices by 12.5%

British Gas has finally revealed its worst kept secret by ending its price freeze

1 August 2017

British Gas customers paid £1.1 million for missed appointments

Thousands of British Gas customers have been paid a total of £1.1 million compensation for missed appointments

20 July 2017

British Gas faces Ofgem investigation after MSE exit fees campaign

The energy regulator is to investigate British Gas over its switching terms after a campaign

6 July 2017

British Gas launches 'Local Heroes' website to help you find tradesmen

The UK's largest energy supplier has set up a new 'Local Heroes' website to help you find tradesmen.

12 June 2017

Customers face higher bills as gas switches are delayed up to three weeks

Customers could be stuck on pricier gas tariffs for an extra two to three weeks as industry IT system is switched over

25 May 2017

British Gas unveils rewards scheme by making 150,000 Sky vouchers available

British Gas has launched its rewards scheme today by making Sky Store movie vouchers available to 150,000 customers

27 April 2017

Smaller energy firms still top for customer service, MSE poll finds - but the worst-ranked firms HAVE improved

Smaller energy firms continue to outperform the Big Six on customer service, a new MSE poll reveals

16 April 2017

Energy firms to cut average prepay prices next month to hit cap – but some customers will actually pay more

Many UK households which prepay for energy will see their bills drop from April while some will see increases

9 March 2017

Regulator to quiz energy firms over exit fees after MSE investigation

Ofgem is contacting major energy suppliers to check customers with fixes ending have been given correct exit fee info

6 March 2017