British Gas

Over two million households have been switched to a new energy supplier they didn't choose in the past year after their previous provider went bust. But very few caught by this 'safety net' – especially those moved to British Gas – reported having a good transfer experience, with many left waiting months for credit refunds as well as being "left in the dark" about the transfer process. 

British Gas customers should ignore emails they have received from the UK's biggest energy supplier encouraging them to switch to fixed-price deals as it could make them £100s a year worse off. There are no fixed deals right now cheaper than providers' default tariffs, which are currently based on energy regulator Ofgem's price cap. 

British Gas has paid £1.48 million in compensation after it failed to tell 100,000s of prepayment customers it was switching top-up providers.

British Gas has broken a much-publicised promise to keep hundreds of thousands of customers off expensive standard tariffs and give them lower bills, MoneySavingExpert.com can reveal.

Millions of British Gas and Scottish Power customers will see their gas and electricity prices rise by more than 10% on average from Monday 1 April – if you're affected, ACT NOW to beat the rise.

Energy firm Centrica – the parent company of British Gas – is seeking a judicial review of how energy regulator Ofgem has calculated the energy price cap. 

Millions of British Gas customers will see their bills rise again from today – so act now to save £100s/year.

British Gas has been ordered to pay out £2.65 million in refunds and compensation by energy regulator Ofgem for a string of anti-consumer incidents, following an investigation and subsequent campaign by MoneySavingExpert.com.

British Gas, Ovo Energy and Utility Warehouse forcibly installed many more prepayment meters than their competitors, the energy regulator has found - and all suppliers have been warned this tactic must be a last resort to recover debt.