MoneySavingExpert News

British Gas

Energy back-billing ban now in force

From today all energy firms are banned from back-billing customers beyond 12 months if the delay is not their fault

1 May 2018

British Gas to increase gas and electricity prices by 5.5%

British Gas has announced it will increase the price of its standard and temporary tariffs by 5.5% from the end of May

10 April 2018

British Gas scraps its standard tariff for new customers

British Gas has scrapped its standard tariff for new customers and those currently on a fixed deal

3 April 2018

Back-billing ban to apply to all energy firms

All energy firms will be banned from back-billing customers for more than 12 months under stricter new rules

5 March 2018

'Switchable' smart meters delayed

The roll out of next generation smart meters which allow you to switch energy provider is to be delayed

19 January 2018

Npower trial could see end to its standard variable tariff

Npower will move some customers onto another fixed deal at the end of their contract – but many could save by switching

12 January 2018

Energy firms' customer service getting worse, MSE poll finds

The number of customers ranking their energy company's customer service as 'poor' has increased at ALL firms

27 December 2017

British Gas warns 1,600 customers their login details may have been accessed by 'third party'

British Gas customers' account numbers, names and email addresses may have been involved in a breach of security

21 December 2017

British Gas to scrap its standard variable tariff for new customers

British Gas has pledged to scrap its standard variable tariff for new customers next year

20 November 2017

60% of households could save £300 by switching energy suppliers

Three out of five households are paying up to £300 too much for their energy despite near-record switching rates

31 October 2017