MoneySavingExpert News

British Gas

'Switchable' smart meters delayed

The roll out of next generation smart meters which allow you to switch energy provider is to be delayed

19 January 2018

Npower trial could see end to its standard variable tariff

Npower will move some customers onto another fixed deal at the end of their contract – but many could save by switching

12 January 2018

Energy firms' customer service getting worse, MSE poll finds

The number of customers ranking their energy company's customer service as 'poor' has increased at ALL firms

27 December 2017

British Gas warns 1,600 customers their login details may have been accessed by 'third party'

British Gas customers' account numbers, names and email addresses may have been involved in a breach of security

21 December 2017

British Gas to scrap its standard variable tariff for new customers

British Gas has pledged to scrap its standard variable tariff for new customers next year

20 November 2017

60% of households could save £300 by switching energy suppliers

Three out of five households are paying up to £300 too much for their energy despite near-record switching rates

31 October 2017

British Gas charges customer exit fees to switch tariff WITHIN penalty-free switching window

A MoneySaver who switched away from British Gas to a rival energy provider has been charged £40 in exit fees

4 September 2017

British Gas to hike electricity prices by 12.5%

British Gas has finally revealed its worst kept secret by ending its price freeze

1 August 2017

British Gas customers paid £1.1 million for missed appointments

Thousands of British Gas customers have been paid a total of £1.1 million compensation for missed appointments

20 July 2017

British Gas faces Ofgem investigation after MSE exit fees campaign

The energy regulator is to investigate British Gas over its switching terms after a campaign

6 July 2017