BT

Vodafone is once again the most complained-about mobile network according to data compiled by telecoms regulator Ofcom, with the firm getting three times the average industry-wide number of customer gripes.

The telecoms regulator will review the price of standalone landlines – which are purchased without broadband access or pay-to-view TV – over concerns the elderly and vulnerable are being hit hard by rising costs.

Sky is to launch its own 'piggyback' mobile network next month with Sim-only data plans that let you roll over unused data for up to THREE years.

Telecoms giant BT wrongly charged customers with a limited broadband package for exceeding their usage cap in June, MoneySavingExpert.com has learned – and the firm is now writing to those affected to tell them they will be refunded.

If you run a small business in the UK you could unwittingly end up paying up to £185/year by not opting out of the BT phone book's classified listings.

Around 10 million BT customers are facing above-inflation price increases from 3 July, with the cost of line rental rising by £1/month, some broadband packages increasing by up to 15% and BT Sport up 20%. But if you act now, it's possible to beat the hikes.

Thousands of former BT broadband customers who have switched to a different internet service provider but pay to keep their BT email account will be hit with a steep price hike in May, with the monthly usage charge rising from £1.60/mth to £5/mth.

Broadband firms will be forced to repair faults quickly, speed up installation, improve reliability and pay out automatic compensation to customers hit by service outages under far-reaching plans announced today by the UK telecoms regulator.

BT is to launch a "breakthrough" new service that will see the telecoms giant redirect millions of calls automatically and allow BT customers to divert them themselves.