Broadband and mobile users to be hit with price hikes of up to 17.3% – here's what you need to know
Millions of BT, EE, O2, Plusnet, Shell, Sky, TalkTalk, Three, Virgin Media and Vodafone customers will be hit with price hikes of up to 17% this year, on the back of a sharp increase in the cost of living.
24 May 2023
BT customers 'forced into overdrafts' after duplicate payment error - here's what you need to know
BT customers have complained that they've been forced into overdrafts after payments were wrongly taken twice this month. The telecommunications giant said it will refund any duplicate payments taken automatically.
24 March 2023
BT, Sky, Virgin, Vodafone and others pledge to help broadband and mobile customers struggling with bills
The UK's biggest broadband and mobile providers – BT, Sky, TalkTalk, Three, Virgin Media O2, and Vodafone – have agreed to a set of measures aimed to ensure customers struggling to pay their bills during the cost of living crisis don't get cut off from essential services.
1 July 2022
Millions of BT landline customers could be in line for up to £500 if a new class action case is successful
BT is facing a £600 million class action case after it's been claimed some 2.3 million customers have been overcharged for their landline since October 2015.
9 May 2022
Plusnet customers to lose certain YouView TV channels and services from 1 November - but you can cancel penalty-free now
Thousands of Plusnet customers who have its YouView TV box will lose access to certain channels and features, including BT Sport, from 1 November as the provider is scrapping the service. But those who wish to cancel their TV and broadband contracts now, ahead of the shake-up, can do so penalty-free.
6 September 2021
Warning if renewing or signing a new deal with BT or EE – they're planning inflation-busting price hikes
Many BT and EE broadband, landline, mobile and TV customers are set to face steeper price hikes next year, even if they're within their minimum contract term, as the companies have made changes to their terms
9 September 2020
BT Sport offers 50% bill credit for June as Premier League announces return
BT Sport customers will be able to get a 50% bill credit on their subscriptions next month, with Premier League football now set to return on 17 June
1 June 2020
BT to raise broadband, landline and mobile prices for millions next month
Some BT customers will see the cost of their broadband, mobile and landline monthly plans go up by 1.3% in March even if they're still within their minimum contract term, MoneySavingExpert.com can reveal
13 February 2020
Broadband shake-up tackles rip-off prices for loyal customers – but most could save more by switching
Some of the biggest broadband providers are set to cut costs for those loyal customers paying expensive out-of-contract prices by March 2020, under new measures announced by the telecoms regulator. Yet don't be fooled, the best deals will still be for switchers.
26 September 2019
Plusnet to double the price of BT Sport
Plusnet is to double the price of its BT Sport add-on from £5 to £10 a month in September
14 August 2019
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Tesco Clubcard warning: You've just DAYS left to triple the value of your points and boost fuel earnings9 June 2023If you're a Tesco Clubcard holder, you have just days left to triple the value of your points by redeeming them at one of its 'Reward Partners', as from Wednesday 14 June you'll only be able to double their value.
Millions more people could qualify for legal aid as the scheme is expanded – here's what's changing9 June 2023Six million more people in England and Wales are expected to qualify for free legal aid under a shake-up to the eligibility criteria announced by the Government.
Two million Shell energy and broadband customers could be affected as businesses are put up for sale - what it means for you6 June 2023Millions of Shell broadband and energy customers could be moved to a new provider in future as the supplier has announced plans to sell these parts of its business following a "strategic review" – though there's no immediate change to your services and you should keep paying your bills as normal.
EE to charge pay-as-you-go customers for roaming in Europe from today – here's what it means for you6 June 2023EE is to start charging all pay-as-you-go customers to use their mobiles in Europe from today.
'We got a £7,500 council tax refund as carers thanks to MSE's tips' – here's how to check if you qualify for money off your bill6 June 2023A dad is encouraging others to check if they qualify for the 'live-in carer' and/ or 'severe mental impairment' council tax discounts after he and his wife were granted a £7,500 refund and will also save £1,000s off their bill going forward.
Martin Lewis: The one thing everyone aged over 66 needs to know23 May 2023It is a national tragedy that getting on for a million pensioners, many of whom have been paying into the system for years, are missing out on a critical boost to their income. It's called pension credit, and this year it also means you get an extra £650 to help with energy bills.
Martin Lewis: Energy bill credit – how much is too much? Stop the rip-off and get back £100s, by understanding the monthly direct debit energy cycle…2 May 2023Martin Lewis dissects how much energy bill credit is too much, and when it's best to ask for it back
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