MoneySavingExpert News

BT

Broadband and mobile users to be hit with price hikes of up to 17.3% – here's what you need to know

Millions of BT, EE, O2, Plusnet, Shell, Sky, TalkTalk, Three, Virgin Media and Vodafone customers will be hit with price hikes of up to 17% this year, on the back of a sharp increase in the cost of living.

24 May 2023

BT customers 'forced into overdrafts' after duplicate payment error - here's what you need to know

BT customers have complained that they've been forced into overdrafts after payments were wrongly taken twice this month. The telecommunications giant said it will refund any duplicate payments taken automatically.

24 March 2023

BT, Sky, Virgin, Vodafone and others pledge to help broadband and mobile customers struggling with bills

The UK's biggest broadband and mobile providers – BT, Sky, TalkTalk, Three, Virgin Media O2, and Vodafone – have agreed to a set of measures aimed to ensure customers struggling to pay their bills during the cost of living crisis don't get cut off from essential services.

1 July 2022

Millions of BT landline customers could be in line for up to £500 if a new class action case is successful

BT is facing a £600 million class action case after it's been claimed some 2.3 million customers have been overcharged for their landline since October 2015.

9 May 2022

Plusnet customers to lose certain YouView TV channels and services from 1 November - but you can cancel penalty-free now

Thousands of Plusnet customers who have its YouView TV box will lose access to certain channels and features, including BT Sport, from 1 November as the provider is scrapping the service. But those who wish to cancel their TV and broadband contracts now, ahead of the shake-up, can do so penalty-free.

6 September 2021

Warning if renewing or signing a new deal with BT or EE – they're planning inflation-busting price hikes

Many BT and EE broadband, landline, mobile and TV customers are set to face steeper price hikes next year, even if they're within their minimum contract term, as the companies have made changes to their terms

9 September 2020

BT Sport offers 50% bill credit for June as Premier League announces return

BT Sport customers will be able to get a 50% bill credit on their subscriptions next month, with Premier League football now set to return on 17 June

1 June 2020

BT to raise broadband, landline and mobile prices for millions next month

Some BT customers will see the cost of their broadband, mobile and landline monthly plans go up by 1.3% in March even if they're still within their minimum contract term, MoneySavingExpert.com can reveal

13 February 2020

Broadband shake-up tackles rip-off prices for loyal customers – but most could save more by switching

Some of the biggest broadband providers are set to cut costs for those loyal customers paying expensive out-of-contract prices by March 2020, under new measures announced by the telecoms regulator. Yet don't be fooled, the best deals will still be for switchers.

26 September 2019

Plusnet to double the price of BT Sport

Plusnet is to double the price of its BT Sport add-on from £5 to £10 a month in September

14 August 2019