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Citizens Advice

Universal credit: Most claimants unprepared, Citizens Advice says

Most people who will be claiming the new universal credit aren't prepared for the changeover, Citizens Advice says

6 November 2013

Over 30 million people hit by unwanted PPI messages

Over 30 million people have received unwanted messages about claiming for mis-sold PPI, Citizens Advice says

29 August 2013

Payday loan customers should 'fight back' against bad treatment

Citzens Advice is urging payday loan customers to complain to the Financial Ombudsman if they have been mistreated

5 August 2013

'Bullying' bank ordered to pay up for harassing customer: Know your rights

Bank of Scotland has been ordered to compensate a customer for harassment after making 547 calls to recover a debt

2 July 2013

'Social life' payday loan text ads banned

Text messages promoting a payday lender are banned for suggesting loans are suitable for funding a social life

19 June 2013

Payday lenders 'out of control', says Citizens Advice

Citizens Advice found cases where money had been lent to people who had mental health issues, or were drunk at the time

28 May 2013

Charity warns of 'bailiff boom' after council tax benefit cuts

Citizens Advice says the number worried about paying council tax has 'rocketed' since Government reforms were introduced

24 May 2013

Used car dealers draw biggest complaints

Citizens Advice received 45,000 complaints about used cars bought from independent dealers in the year to Feb

14 March 2013

Ban PPI firms from cold calling, Citizens Advice says

Nine in 10 have been contacted out of the blue by claims management firms in the past year, says Citizens Advice

14 November 2012

Fears raised over digital benefits system

People from disadvantaged backgrounds may suffer if the government goes ahead with plans to digitise the benefits system

10 September 2012