MSE News

CMA

Watchdog warns more than 100 package holiday firms over refund delays

The competition watchdog has written to 100 of the most complained-about package holiday providers, warning they could face enforcement action if they don't start complying with consumer law

10 July 2020

Hoseasons reverses coronavirus refunds policy after complaints to watchdog

UK holiday provider Hoseasons and its sister firm Cottages.com have changed their coronavirus cancellation policy and given the competition watchdog a formal commitment that they will offer refunds, after a huge backlash from customers

9 June 2020

First Direct tops latest official banking league table

First Direct has pipped Metro Bank to the post to top the latest official banking service league table, while RBS took the wooden spoon for the fourth time

17 February 2020

70,000 Nationwide customers owed refunds after overdraft alerts error

Nationwide customers are to be refunded £900,000 after a review ordered by the competition watchdog found the building society failed to properly warn them they were about to be charged for using an unarranged overdraft

6 February 2020

Regulator approves sale of SSE energy business to Ovo

The competition watchdog has approved the sale of big six energy supplier SSE's household energy business to Ovo Energy, meaning 3.5 million SSE customers are set to be moved over to Ovo after January 2020

10 December 2019

1,000s of Nationwide customers owed refunds after PPI breaches

Nationwide will pay an estimated £2 million in refunds to about 7,000 PPI customers, after it failed to send them important information

18 October 2019

Metro Bank and First Direct top latest official banking league table

Metro Bank and First Direct have jointly topped the latest official banking service league table, while RBS took the wooden spoon for the third time

15 August 2019

320,000 Nationwide customers owed average £19 refund for overdraft charges

Nationwide will refund £6 million to current account customers, after failing to send customers the correct alerts warning them about unarranged overdraft fees

8 August 2019

Energy price cap for prepayment customers could be extended after smart meter delays

The competition watchdog has called for the prepayment price cap to stay in place after 2020 due to the slow roll-out of smart meters

31 July 2019

Facebook and eBay urged to act to stop fake reviews

The competitions watchdog has called on online giants Facebook and eBay to act urgently to stop fake and misleading reviews appearing on their sites, after finding evidence of a "thriving marketplace" for false online reviews

21 June 2019

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