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Metro Bank and First Direct top latest official banking league table

Metro Bank and First Direct have jointly topped the latest official banking service league table, while RBS took the wooden spoon for the third time

15 August 2019

320,000 Nationwide customers owed average £19 refund for overdraft charges

Nationwide will refund £6 million to current account customers, after failing to send customers the correct alerts warning them about unarranged overdraft fees

8 August 2019

Energy price cap for prepayment customers could be extended after smart meter delays

The competition watchdog has called for the prepayment price cap to stay in place after 2020 due to the slow roll-out of smart meters

31 July 2019

Facebook and eBay urged to act to stop fake reviews

The competitions watchdog has called on online giants Facebook and eBay to act urgently to stop fake and misleading reviews appearing on their sites, after finding evidence of a "thriving marketplace" for false online reviews

21 June 2019

Watchdog could be given extra powers to fine rule-breaking firms

Firms could be fined directly by the competitions watchdog if they break consumer law, under new proposals from the Government

18 June 2019

Apple must warn you of performance issues before iPhone software updates

Apple must provide a clear warning if a software update could impact the performance of your iPhone, under new rules from the competition watchdog

23 May 2019

Holiday firms warned over unfair cancellation charges

Travel firms have been warned against forcing travellers to pay large non-refundable deposits, or charging hefty cancellation fees, by the competition watchdog

17 April 2019

Viagogo still not complying with court order, watchdog warns

The competition watchdog has warned that secondary ticket seller Viagogo is still not compliant with a court order put in place to protect consumers, and says it is preparing legal action to find the firm in contempt

5 March 2019

Watchdog to investigate if your personal details determine how much you pay

An investigation has been launched into whether online shoppers are paying different prices for the same items - depending on factors such as where they live and whether they are married

5 November 2018

First Direct tops first official bank service league table

New rules mean banks have to publish how likely their customers are to recommend them on service

15 August 2018

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