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CMA

PCR travel test providers given official warning amid concerns over misleading prices and unfair practices

PCR Covid test providers have been told by the Competition and Markets Authority (CMA) to clean up their practices amid concerns they may be breaking consumer law. An open letter has been written by the watchdog identifying a number of "harmful" practices, which it says it will further investigate.

24 September 2021

PCR travel tests review launched amid concerns over price, reliability and quality of service

The competition watchdog has announced plans to review the PCR travel tests market amid concerns that the price, reliability and quality of service provided could be creating a barrier for families wanting to travel abroad. A response will be provided by the Competition and Markets Authority within the next month.

12 August 2021

Groupon threatened with court action after refusing cash refunds

Deals website Groupon faces court action unless it improves how it treats its customers, the Competition and Markets Authority (CMA) has said.

9 August 2021

Airlines to be investigated for refusing cash refunds where passengers couldn't travel due to Covid-19 restrictions

Airlines will be investigated by the competition watchdog over whether they broke consumer law by failing to offer cash refunds for flights that passengers couldn't legally take due to Government restrictions during the pandemic

16 December 2020

Loveholidays to refund £18m to 44,000 holidaymakers for coronavirus cancellations

Around 44,000 Loveholidays customers whose trips were cancelled due to the coronavirus crisis are in line for refunds worth a combined £18 million after intervention from the competition watchdog

15 December 2020

Lastminute.com to refund £7m to thousands of holidaymakers for coronavirus-cancelled trips

Over 9,000 Lastminute.com holidaymakers will finally receive refunds for package trips that were cancelled due to the coronavirus pandemic, after intervention from the competition watchdog

1 December 2020

Wedding firms warned over 'unfair' coronavirus refund policies

Several wedding firms have been warned by the competition watchdog after concerns that couples still aren't receiving fair refunds for weddings which couldn't go ahead during the coronavirus pandemic

26 November 2020

Compare The Market fined £17.9m for banning home insurers from offering cheaper deals elsewhere

Price comparison website Compare The Market has been fined £17.9 million by the competition watchdog, after it banned home insurers from offering customers cheaper prices elsewhere

19 November 2020

Tui promises to pay outstanding refunds by the end of the month

Package holiday giant Tui has promised to pay any outstanding refund requests for holidays cancelled due to the coronavirus pandemic by 30 September 2020

16 September 2020

Housing developers face enforcement action over leasehold terms

The competition watchdog has launched enforcement action over leasehold concerns and is investigating four leading housing developers after uncovering "troubling evidence" of potentially unfair terms and potential mis-selling

4 September 2020