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Loveholidays to refund £18m to 44,000 holidaymakers for coronavirus cancellations

Around 44,000 Loveholidays customers whose trips were cancelled due to the coronavirus crisis are in line for refunds worth a combined £18 million after intervention from the competition watchdog

15 December 2020

Lastminute.com to refund £7m to thousands of holidaymakers for coronavirus-cancelled trips

Over 9,000 Lastminute.com holidaymakers will finally receive refunds for package trips that were cancelled due to the coronavirus pandemic, after intervention from the competition watchdog

1 December 2020

Wedding firms warned over 'unfair' coronavirus refund policies

Several wedding firms have been warned by the competition watchdog after concerns that couples still aren't receiving fair refunds for weddings which couldn't go ahead during the coronavirus pandemic

26 November 2020

Compare The Market fined £17.9m for banning home insurers from offering cheaper deals elsewhere

Price comparison website Compare The Market has been fined £17.9 million by the competition watchdog, after it banned home insurers from offering customers cheaper prices elsewhere

19 November 2020

Tui promises to pay outstanding refunds by the end of the month

Package holiday giant Tui has promised to pay any outstanding refund requests for holidays cancelled due to the coronavirus pandemic by 30 September 2020

16 September 2020

Housing developers face enforcement action over leasehold terms

The competition watchdog has launched enforcement action over leasehold concerns and is investigating four leading housing developers after uncovering "troubling evidence" of potentially unfair terms and potential mis-selling

4 September 2020

Plans for price caps on funerals shelved due to coronavirus pandemic

The competition watchdog has said the funeral market must be reformed after its investigation found high fees and "unacceptably low levels of care" - but it's warned it can't push ahead with major reforms including caps on prices during the ongoing coronavirus pandemic

13 August 2020

Watchdog warns more than 100 package holiday firms over refund delays

The competition watchdog has written to 100 of the most complained-about package holiday providers, warning they could face enforcement action if they don't start complying with consumer law

10 July 2020

Hoseasons reverses coronavirus refunds policy after complaints to watchdog

UK holiday provider Hoseasons and its sister firm Cottages.com have changed their coronavirus cancellation policy and given the competition watchdog a formal commitment that they will offer refunds, after a huge backlash from customers

9 June 2020

First Direct tops latest official banking league table

First Direct has pipped Metro Bank to the post to top the latest official banking service league table, while RBS took the wooden spoon for the fourth time

17 February 2020