CMA

Nationwide will refund £6 million to current account customers, after failing to send customers the correct alerts warning them about unarranged overdraft fees.

The competition watchdog has called for the prepayment price cap to stay in place after 2020 due to the slow roll-out of smart meters – but customers could pay more under the cap when calculation methods change. 

The competitions watchdog has called upon online giants Facebook and eBay to act urgently to stop fake and misleading reviews appearing on their sites, after finding evidence of a "thriving marketplace" for false online reviews.

Firms could be fined directly by the competitions watchdog if they break consumer law, under new proposals from the Government. 

Apple must provide a clear warning if a software update could impact the performance of your iPhone under new rules. 

Travel firms have been warned against forcing travellers to pay large non-refundable deposits, or charging hefty cancellation fees, by the competition watchdog. 

The competition watchdog has warned that secondary ticket seller Viagogo is still not complying with a court order put in place to protect consumers, and says it is preparing further legal action against the firm. 

An investigation has been launched into whether online shoppers are paying different prices for the same items – depending on factors such as where they live and whether they are married.

Banks will now have to publish how likely their customers are to recommend them for customer service as part of new measures designed to make it simpler for consumers to compare and switch.

Search results on hotel booking websites often fail to show the total cost of your stay, leaving travellers struggling to compare prices and find the cheapest overall deal, a MoneySavingExpert.com investigation reveals.