CMA

The competition watchdog has warned that secondary ticket seller Viagogo is still not complying with a court order put in place to protect consumers, and says it is preparing further legal action against the firm. 

An investigation has been launched into whether online shoppers are paying different prices for the same items – depending on factors such as where they live and whether they are married.

Banks will now have to publish how likely their customers are to recommend them for customer service as part of new measures designed to make it simpler for consumers to compare and switch.

Search results on hotel booking websites often fail to show the total cost of your stay, leaving travellers struggling to compare prices and find the cheapest overall deal, a MoneySavingExpert.com investigation reveals.

MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog.

Hotel-booking sites are to be investigated over concerns customers could be misled by hidden charges, inflated discounts and claims of high demand.

Two car hire price comparison websites are being investigated by the competition watchdog over concerns customers are being hit with hidden and unexpected fees for add-ons such as fuel and late night drop-offs.

Consumers will soon be given a clear idea of how the services offered by banks and building societies differ, if new plans from the Financial Conduct Authority to make it easier to compare current accounts are given the go-ahead.

The energy regulator has put back plans to introduce a 'switching database', which would allow suppliers to contact rival firms' customers on the most expensive standard variable energy tariffs and offer them a cheaper deal.