MoneySavingExpert News


Wowcher rapped after shoppers unwittingly charged for 'VIP' subscriptions – here's what's happened and how to get a refund

Wowcher has been rapped by the competitions watchdog after shoppers were unwittingly signed up to its VIP subscription – something warned about last year.

17 November 2023

Government rejects 'common sense' reforms to protect event goers from online ticket touts – here's what you need to know

Buying tickets to live music, sports or theatre events from a resale site often means paying way over the odds – and sometimes even being turned away at the door – due to online ticket touts charging inflated prices and selling invalid or non-existent tickets.

22 May 2023

Thousands to be refunded after ground rent ‘unfairly’ doubled – how to get your money back

Thousands of leaseholders who paid a doubled ground rent will receive refunds, the Competition & Markets Authority (CMA) has confirmed. The watchdog has secured undertaking from nine companies that bought freeholds from Taylor Wimpey, which means more than 5,000 households will get their money back.

24 August 2022

Airlines told they must improve how they handle cancellations – or face enforcement action

Airlines have been warned they must do everything they can to avoid further disruption or harm to passengers over the summer.

21 July 2022

Fake reviews, subscription traps and unprotected Christmas savings clubs to be tackled under Government crackdown

Cash saved in Christmas savings clubs is to be protected under new laws, the Government has today (19 April) announced. There are also plans to crack down on fake reviews and 'subscription traps', while the competition regulator's powers will be beefed up in a bid to better protect consumers.

19 April 2022

British Airways passengers previously offered vouchers for Covid cancelled flights can now claim cash refunds - here's how

British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic can now get cash refunds following a U-turn by the airline. But you need to actively request that your voucher is transferred into cash - we explain how to do this below.

30 March 2022

PCR travel test providers given official warning amid concerns over misleading prices and unfair practices

PCR Covid test providers have been told by the Competition and Markets Authority (CMA) to clean up their practices amid concerns they may be breaking consumer law. An open letter has been written by the watchdog identifying a number of "harmful" practices, which it says it will further investigate.

24 September 2021

PCR travel tests review launched amid concerns over price, reliability and quality of service

The competition watchdog has announced plans to review the PCR travel tests market amid concerns that the price, reliability and quality of service provided could be creating a barrier for families wanting to travel abroad. A response will be provided by the Competition and Markets Authority within the next month.

12 August 2021

Groupon threatened with court action after refusing cash refunds

Deals website Groupon faces court action unless it improves how it treats its customers, the Competition and Markets Authority (CMA) has said.

9 August 2021

Airlines to be investigated for refusing cash refunds where passengers couldn't travel due to Covid-19 restrictions

Airlines will be investigated by the competition watchdog over whether they broke consumer law by failing to offer cash refunds for flights that passengers couldn't legally take due to Government restrictions during the pandemic

16 December 2020