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How you'll receive the £400 energy bill discount from your supplier

How you'll receive the £400 energy bill discount from your supplier

Millions of households in Britain will get £400 this winter to help with rising energy bills as part of the Government's Energy Bills Support Scheme. Exactly how you'll be paid this money depends on your supplier and how you pay for your energy bills. Below we round up everything you need to know.

The scheme – which was initially announced in February as a £200 payment – will see households in England, Scotland and Wales with a domestic electricity account get a non-repayable grant of £400 between October 2022 and March 2023. It'll be paid as £66 in October and November, then £67 from December to March.

There will be funding for Northern Ireland to provide similar support, but details have yet to be revealed. If you need further help, see our Struggling to pay your energy bills guide.

Round-up of suppliers and how they'll pay your £400 discount

How you'll get the discount depends on how you pay for your energy bills - and how your supplier is applying it. 

How major energy suppliers will pay your £400 grant – by bill payment type

Electricity supplier (1) Monthly direct debit Standard credit Smart prepayment meter Traditional prepayment meter (2)
British Gas
Credited automatically to your bank account Credited automatically to your energy account
Credited automatically to your electricity account Voucher sent (via text, email or post) to be used on electricity when you’re topping up as normal – make sure supplier has up to date contact info
Bulb
Direct debit reduced automatically Credited automatically to your energy account
Credited automatically to your electricity account – though it plans to allow users to switch it to gas accounts Voucher sent (via text, email or post) to be used on gas or electricity when you’re topping up as normal – make sure supplier has up to date contact info
E.on/E.on Next
Direct debit reduced automatically Credited automatically to your energy account Credited automatically to your gas and electricity accounts (split evenly) Voucher sent (via text, email or post) to be used on gas or electricity when you’re topping up as normal – make sure supplier has up to date contact info
EDF Energy
Credited automatically to your bank account Credited automatically to your energy account Credited automatically to your electricity account – but will be able to switch it to gas account by contacting EDF Voucher sent (via text, email or post) to be used on gas or electricity when you’re topping up as normal – make sure supplier has up to date contact info
Octopus Energy  Direct debit reduced automatically Credited automatically to your energy account Credited automatically to your gas and electricity accounts (split evenly) Voucher sent (via text, email or post) to be used on gas or electricity when you’re topping up as normal – make sure supplier has up to date contact info
Ovo Energy
Credited automatically to your bank account Credited automatically to your energy account Credited automatically to your electricity account Voucher sent (via text, email or post) to be used on gas or electricity when you’re topping up as normal – make sure supplier has up to date contact info
Scottish Power Credited automatically to your bank account Credited automatically to your energy account Credited automatically to your electricity account Voucher sent (via text, email or post) to be used on gas or electricity when you’re topping up as normal – make sure supplier has up to date contact info
Shell Energy 
Direct debit reduced automatically Credited automatically to your energy account
Credited automatically to your gas and electricity accounts (split evenly) Voucher sent (via text, email or post) to be used on gas or electricity when you’re topping up as normal – make sure supplier has up to date contact info
So Energy
Direct debit reduced automatically Credited automatically to your energy account Credited automatically to your electricity account N/A
SSE
Credited automatically to your bank account Credited automatically to your energy account Credited automatically to your electricity account Voucher sent (via text, email or post) to be used on gas or electricity when you’re topping up as normal – make sure supplier has up to date contact info
Utility Warehouse Direct debit reduced automatically Credited to your energy account Credited automatically to your electricity account Voucher sent (via text, email or post) to be used on gas or electricity when you’re topping up as normal – make sure supplier has up to date contact info

Last updated: 20 September 2022. (1) If you have separate suppliers for gas and electricity, the discount will come via your electricity supplier and only its rules will count. You'll still get the discount even if you switch suppliers. (2) You'll have three months to redeem each voucher – and if you lose them or they expire, they can only be reissued up until 31 March 2023.

If you don't pay your bill directly to your supplier or live off-grid, you will be entitled to equivalent support

If you're off the electricity grid or you live on a houseboat or in a park home, or you're on a heat network, you'll get the £400 as part of 'equivalent support' instead – we've asked the Government for more info on when and how this will be paid and will update this article as soon as we know.

BEWARE fraudulent texts or emails asking for your personal details

Regardless of how you get the payment, you WON'T be asked for your bank details to access the discount – do watch out, as we've already seen scams that use cost of living support as a way to trick people into giving out personal details.

Energy supplier grants and other support with energy bills you may be able to get

As well as the Energy Bill Support Scheme, there is other help available:

  • Those on certain means-tested benefits will get an extra £650 this year. This will come in two payments, the first of which has already been paid to most of those eligible. See What to do if you haven't got the cost of living payment.

  • You could qualify for an energy supplier grant. Many of the major energy suppliers are providing grants – in some cases worth thousands – to households experiencing financial difficulties. EDF, E.on Next and Scottish Power are among those offering support to their own customers, while British Gas's hardship scheme is available to customers of other suppliers too. See more on how to access these grants in our Energy supplier grants MSE News story.

  • See if you qualify for other energy bill grants and discounts. For example, millions of people on lower incomes can get the £150 warm home discount from October, while those over state pension age can get up to £600 through the winter fuel payment from November. Our Energy bills help guide has a full list of payments you may be able to get.

  • Check if you can get help from your council. Under the Household Support Fund, local authorities in England have access to a pool of £1 billion in funding to help those most in need. Eligibility varies, as it's up to councils to decide, but generally the grant is for vulnerable households, and those in most need of support. To find out what your council offers and whether you might qualify for support, and to apply, contact your council as soon as you can, as funding could run out at any time.

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