First Utility

Energy supplier First Utility has been renamed Shell Energy, and customers will now have 100% renewable electricity. 

First Utility is the latest energy supplier to hike its standard variable tariff - with a 5.9% increase set to hit on Monday 23 July, adding £67 a year to a typical household bill.

Smaller energy suppliers are continuing to outperform the big six when it comes to customer service, a new poll of MoneySavingExpert.com users reveals, despite those at the bottom of the table significantly upping their game in the past six months.

More than 100,000 First Utility customers on the firm's standard variable tariff will face an average 9.7% hike in their energy bills from 1 April. If you're affected, check now if you can beat the hike and slash your bills by switching to a cheap fixed deal.

Just over 1,000 homes in Northern Ireland which were supplied electricity by small provider Open Electric have been transferred to Power NI after the regulator revoked its licence. If you were an Open Electric customer, you won't lose your electricity supply, but it's still unclear if you'll get your money back if you were in credit.

Co-operative Energy has blamed ongoing problems with its new IT system as the reason why it was the most complained about energy provider in the third quarter of the year.

Co-op Energy was a customer service darling last December, with 63% of its customers rating it great and just 7% rating it poor. But in a staggering turnaround, just six months later over half of its customers (56%) rate its service as poor and just 22% rate it great. 

The Big Deal has partnered with The Sun newspaper to launch a collective switch to encourage households to move to a cheaper tariff. But is it worth switching to?

Customers of electricity provider iSupplyEnergy will no longer be blocked from switching if they don't tell it they're moving elsewhere, following concerns flagged by both customers and MoneySavingExpert.com.