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First Utility

First Utility renamed Shell Energy – here's what you need to know

Energy and broadband supplier First Utility has been renamed Shell Energy, a year after it was bought by Shell

25 March 2019

First Utility joins rush to increase energy prices

First Utility is latest energy supplier to hike its standard prices - with a 5.9% increase to hit on Monday 23 July

14 June 2018

Smaller energy firms still top for customer service, MSE poll finds - but the worst-ranked firms HAVE improved

Smaller energy firms continue to outperform the Big Six on customer service, a new MSE poll reveals

16 April 2017

First Utility hikes standard tariff prices by 9.7% – check NOW if you can save

More than 100,000 customers on the firm's standard variable tariff will face an average 9.7% hike from 1 April

24 February 2017

Northern Irish energy firm Open Electric loses licence – what you need to know

Just over 1,000 Northern Ireland homes supplied electricity by Open Electric have been transferred to Power NI

19 December 2016

Hidden British Gas £270/yr saving

Too many people are burning cash to keep warm this winter - take five minutes to see how much you're throwing away

25 November 2015

Co-op Energy blames IT problems as it tops complaints list

The Ombudsman Services received 136 complaints per 100,000 customers about Co-op Energy in the three months to September

11 November 2015

Co-op hit by customer service backlash in MSE energy poll

Co-op Energy has drastically fallen down the customer services rankings over the last six months

8 June 2015

Is The Big Deal's collective switch worth it?

The Big Deal has partnered with The Sun to launch a collective energy switch, but is it worth switching to?

17 February 2015

iSupplyEnergy to stop making it difficult for customers to switch

Customers of iSupplyEnergy will no longer be blocked from switching if they don't tell it they're moving elsewhere

24 December 2014

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Week from 1 July 2020
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  • Sykes Cottages reverses coronavirus refund policy after watchdog investigation

    3 July 2020
    UK holiday accommodation provider Sykes Cottages has reversed its policy on coronavirus cancellations and will now offer customers full cash refunds, after a wave of complaints from customers and intervention from the competition watchdog

  • Car finance and high-cost credit payment holidays set to be extended

    3 July 2020
    The financial regulator has proposed further measures to support borrowers struggling to make payments on car finance deals, buy-now-pay-later agreements and other credit products due to the coronavirus pandemic, with many set to be offered another three-month payment holiday if needed

  • Government starts lifting restrictions on overseas travel

    3 July 2020
    English holidaymakers have been given the green light to start travelling to some overseas destinations from Saturday, while quarantine requirements for returning travellers will also be lifted next week, as restrictions put in place due to the coronavirus pandemic are gradually lifted

  • Coronavirus Finance & Bills Help

    3 July 2020
    Many are worried about the UK impact of the coronavirus on their ability to pay bills and even stay in their home. This guide tells you what help's out there if you can't pay bills or pay loans or credit cards back.

  • Coronavirus Life-in-Lockdown Help

    3 July 2020
    The Prime Minister has unveiled sweeping restrictions on public movement to tackle the spread of coronavirus. This has had a huge impact on daily life, affecting everything from weddings and train travel to music events and sport. To help, we're working flat out to answer your questions on these topics and more

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