MSE News

First Utility

First Utility joins rush to increase energy prices

First Utility is latest energy supplier to hike its standard prices - with a 5.9% increase to hit on Monday 23 July

14 June 2018

Smaller energy firms still top for customer service, MSE poll finds - but the worst-ranked firms HAVE improved

Smaller energy firms continue to outperform the Big Six on customer service, a new MSE poll reveals

16 April 2017

First Utility hikes standard tariff prices by 9.7% – check NOW if you can save

More than 100,000 customers on the firm's standard variable tariff will face an average 9.7% hike from 1 April

24 February 2017

Northern Irish energy firm Open Electric loses licence – what you need to know

Just over 1,000 Northern Ireland homes supplied electricity by Open Electric have been transferred to Power NI

19 December 2016

Hidden British Gas £270/yr saving

Too many people are burning cash to keep warm this winter - take five minutes to see how much you're throwing away

25 November 2015

Co-op Energy blames IT problems as it tops complaints list

The Ombudsman Services received 136 complaints per 100,000 customers about Co-op Energy in the three months to September

11 November 2015

Co-op hit by customer service backlash in MSE energy poll

Co-op Energy has drastically fallen down the customer services rankings over the last six months

8 June 2015

Is The Big Deal's collective switch worth it?

The Big Deal has partnered with The Sun to launch a collective energy switch, but is it worth switching to?

17 February 2015

iSupplyEnergy to stop making it difficult for customers to switch

Customers of iSupplyEnergy will no longer be blocked from switching if they don't tell it they're moving elsewhere

24 December 2014

First Utility faces customer backlash as complaints double

First Utility is the latest energy company to face a backlash from disgruntled customers over unresolved complaints

18 November 2014

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