First Utility is the latest energy company to face a backlash from disgruntled customers over unresolved complaints and long call waiting times. But it's admitted it's at fault and says it's investing £20 million to improve its customer services.
SSE has cut switching times to 17 days from today, while First Utility has confirmed it will introduce faster energy switching from 10 November ahead of the New Year's Eve deadline given by Ofgem.
Ovo Energy has topped our poll for customer service for the second time running with more than 80% of its users rating its service as "great". At the other end of the scale, Npower remains last for the third poll running.
If you've signed up to a fixed price energy tariff in the past few years, your bill could be about to soar as 15 deals are ending soon. But you can beat the hikes – if you act now.
Millions of energy customers who pay by direct debit will now get automatic refunds from their supplier, regardless of how much their account is in credit by.
First Utility has cut its fees for customers who pay for their gas and electricity by cash or cheque. But everybody who can should switch to paying by direct debit for their energy, to avoid up to £90 a year in extra charges.
Energy minnow First Utility has today pledged to freeze gas and electricity prices at their current levels until the end of winter, ahead of rumours the big six energy providers may up prices soon.
3 October 2013
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