MoneySavingExpert News

HSBC

HSBC cuts branch opening hours as it makes Covid timetable permanent - here's what it means for you

HSBC has today (1 June) made its temporary Covid-19 opening hours permanent across its UK branch network. The move means a cut to some hours based on their pre-Covid levels.

1 June 2022

HSBC to close 69 branches across the UK – here's the full list and what to do about it

HSBC is going to be closing 69 of its branches across the UK. The move follows the closure of another 82 branches which were closed last year.

15 March 2022

Warning: Online payments could be declined if your debit and credit card contact details aren't up to date as new fraud rules take force today

Card users are being urged to ensure their bank or lender has up-to-date contact details for them as providers begin to roll out new measures to verify transactions. If your card provider can't reach you to prove your transaction is legitimate, your payment could be declined. Here's what you need to know.

14 March 2022

Warning: HSBC customers should triple check payments when transferring cash after app update – some almost sent £1,000s by mistake

HSBC customers who use the company's app should carefully check the value of any transfers they make after the bank changed the way people enter payments, with some warning they nearly transferred thousands of pounds by mistake.

20 December 2021

Why has HSBC really paid likely 100,000s people £100s in refunds and compensation? And could it owe even more?

Former and existing HSBC, First Direct, John Lewis Finance and M&S Bank customers have been receiving payments from HSBC Banking Group - which the lenders come under - out of the blue over the past 10 months, and we still haven't really been told why. We’ve been pushing HSBC for answers and have put questions to the bank from ourselves and a former whistleblower to find out what’s going on.

13 July 2021

Warning - if your debit and credit card contact details aren't up to date, online payments could be declined due to new fraud checks

Card users are being urged to ensure their bank or lender has up-to-date contact details for them as providers begin to roll out new measures to verify transactions. If your card provider can't reach you to prove your transaction is legitimate, your payment could be declined. Here's what you need to know.

7 June 2021

HSBC, First Direct, M&S or John Lewis bank customer? They're making MORE payments to those in arrears in the past – some worth £1,000s

HSBC, First Direct, M&S Bank and John Lewis Finance are making a second set of payments to customers who were in arrears between 2010 and May 2019

18 May 2021

M&S Bank customer? You can now bag £100+ switch bonuses from HSBC & First Direct no matter how long you’ve held your account

All M&S Bank customers can now switch to HSBC and First Direct regardless of how long they've been with M&S. M&S, which is closing all of its current accounts this summer, had previously said customers wouldn't be able to switch to its sister banks if they'd joined the group since 1 January 2018. But it's now U-turned on this decision.

26 March 2021

HSBC and First Direct cut regular savings rates to 1%

HSBC and First Direct have cut the interest paid on their regular savings accounts from 2.75% to 1% for new customers

24 November 2020

Is HSBC about to slash its regular saver to 1%? Fears sparked after customers sent wrong welcome packs

HSBC has raised fresh fears that it could be about to slash the interest rate on its regular savings account after accidentally sending emails to customers showing a reduced rate of just 1%, MoneySavingExpert.com can reveal

18 November 2020