MoneySavingExpert News

HSBC

Why has HSBC really paid likely 100,000s people £100s in refunds and compensation? And could it owe even more?

Former and existing HSBC, First Direct, John Lewis Finance and M&S Bank customers have been receiving payments from HSBC Banking Group - which the lenders come under - out of the blue over the past 10 months, and we still haven't really been told why. We’ve been pushing HSBC for answers and have put questions to the bank from ourselves and a former whistleblower to find out what’s going on.

13 July 2021

Warning - if your debit and credit card contact details aren't up to date, online payments could be declined due to new fraud checks

Card users are being urged to ensure their bank or lender has up-to-date contact details for them as providers begin to roll out new measures to verify transactions. If your card provider can't reach you to prove your transaction is legitimate, your payment could be declined. Here's what you need to know.

7 June 2021

HSBC, First Direct, M&S or John Lewis bank customer? They're making MORE payments to those in arrears in the past – some worth £1,000s

HSBC, First Direct, M&S Bank and John Lewis Finance are making a second set of payments to customers who were in arrears between 2010 and May 2019

18 May 2021

M&S Bank customer? You can now bag £100+ switch bonuses from HSBC & First Direct no matter how long you’ve held your account

All M&S Bank customers can now switch to HSBC and First Direct regardless of how long they've been with M&S. M&S, which is closing all of its current accounts this summer, had previously said customers wouldn't be able to switch to its sister banks if they'd joined the group since 1 January 2018. But it's now U-turned on this decision.

26 March 2021

HSBC and First Direct cut regular savings rates to 1%

HSBC and First Direct have cut the interest paid on their regular savings accounts from 2.75% to 1% for new customers

24 November 2020

Is HSBC about to slash its regular saver to 1%? Fears sparked after customers sent wrong welcome packs

HSBC has raised fresh fears that it could be about to slash the interest rate on its regular savings account after accidentally sending emails to customers showing a reduced rate of just 1%, MoneySavingExpert.com can reveal

18 November 2020

Bank with M&S, HSBC or First Direct? Urgently open its regular saver

M&S Bank is closing its 2.75% AER regular saver account to new customers next week

13 November 2020

100,000s of Help to Buy ISAs opened in week before deadline – here's what to do if you missed out

Over 40% of Nationwide's Help to Buy ISA accounts were opened in the final week before the deadline, as a last-minute rush saw over 300,000 applications at the building society alone - but if you missed out, you can still boost your savings with a Lifetime ISA

9 December 2019

First Direct and M&S Bank follow HSBC in hiking overdraft fees from March

First Direct and M&S Bank customers have been told their arranged overdraft interest rates will be more than doubled to 39.9% from next year

5 December 2019

Your bank could be about to tell you that you've less cash available – here's what you need to know

Three banks have changed the way they show customers' 'available balances' this week, and at least seven more will by mid-December, as the financial regulator brings in new rules on how overdrafts are displayed to customers. But some HSBC and First Direct customers have been left confused by the new changes and worried they've lost cash - so here's a rundown of what's changing and what to look out for

29 November 2019