Why has HSBC really paid likely 100,000s people £100s in refunds and compensation? And could it owe even more?
Former and existing HSBC, First Direct, John Lewis Finance and M&S Bank customers have been receiving payments from HSBC Banking Group - which the lenders come under - out of the blue over the past 10 months, and we still haven't really been told why. We’ve been pushing HSBC for answers and have put questions to the bank from ourselves and a former whistleblower to find out what’s going on.
13 July 2021
Warning - if your debit and credit card contact details aren't up to date, online payments could be declined due to new fraud checks
Card users are being urged to ensure their bank or lender has up-to-date contact details for them as providers begin to roll out new measures to verify transactions. If your card provider can't reach you to prove your transaction is legitimate, your payment could be declined. Here's what you need to know.
7 June 2021
HSBC, First Direct, M&S or John Lewis bank customer? They're making MORE payments to those in arrears in the past – some worth £1,000s
HSBC, First Direct, M&S Bank and John Lewis Finance are making a second set of payments to customers who were in arrears between 2010 and May 2019
18 May 2021
M&S Bank customer? You can now bag £100+ switch bonuses from HSBC & First Direct no matter how long you’ve held your account
All M&S Bank customers can now switch to HSBC and First Direct regardless of how long they've been with M&S. M&S, which is closing all of its current accounts this summer, had previously said customers wouldn't be able to switch to its sister banks if they'd joined the group since 1 January 2018. But it's now U-turned on this decision.
26 March 2021
HSBC and First Direct cut regular savings rates to 1%
HSBC and First Direct have cut the interest paid on their regular savings accounts from 2.75% to 1% for new customers
24 November 2020
Is HSBC about to slash its regular saver to 1%? Fears sparked after customers sent wrong welcome packs
HSBC has raised fresh fears that it could be about to slash the interest rate on its regular savings account after accidentally sending emails to customers showing a reduced rate of just 1%, MoneySavingExpert.com can reveal
18 November 2020
Bank with M&S, HSBC or First Direct? Urgently open its regular saver
M&S Bank is closing its 2.75% AER regular saver account to new customers next week
13 November 2020
100,000s of Help to Buy ISAs opened in week before deadline – here's what to do if you missed out
Over 40% of Nationwide's Help to Buy ISA accounts were opened in the final week before the deadline, as a last-minute rush saw over 300,000 applications at the building society alone - but if you missed out, you can still boost your savings with a Lifetime ISA
9 December 2019
First Direct and M&S Bank follow HSBC in hiking overdraft fees from March
First Direct and M&S Bank customers have been told their arranged overdraft interest rates will be more than doubled to 39.9% from next year
5 December 2019
Your bank could be about to tell you that you've less cash available – here's what you need to know
Three banks have changed the way they show customers' 'available balances' this week, and at least seven more will by mid-December, as the financial regulator brings in new rules on how overdrafts are displayed to customers. But some HSBC and First Direct customers have been left confused by the new changes and worried they've lost cash - so here's a rundown of what's changing and what to look out for
29 November 2019
22 September 2021
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Martin Lewis: Take weekly screen grabs of your online energy account in case your supplier goes bust24 September 2021In the first episode of a new series of his live ITV show, MoneySavingExpert.com founder Martin Lewis has urged households across the country to take a screenshot of their energy account incase their provider goes bust. In the past couple of weeks alone, five energy providers have gone bust with households expecting a significant rise in energy bills this winter.
JP Morgan launches new 'Chase' bank account that pays 1% cashback and 5% interest - here's how it compares24 September 2021Investment bank JP Morgan has this week announced the launch of a brand new current account called 'Chase'. It offers customers 1% cashback on most spending for a year, 5% interest on savings made when you round-up purchases, and fee-free debit card use abroad. But most can only get it from November and you could earn up to £130 switching bank account NOW, so is Chase worth it?
24 September 2021The change, which the Government says will be implemented as soon as Parliamentary time allows for it, will make it illegal for employers to withhold tips from their workers.
Nectar card holders can now get personalised discounts when they shop using Sainsbury's 'scan and go' service in stores24 September 2021Nectar card holders can now get personalised discounts of up to 30% off certain items in their Sainsbury's shop when they use its 'scan and go' service in store. But you can't currently get the offers when you shop online at the supermarket.
PCR travel test providers given official warning amid concerns over misleading prices and unfair practices24 September 2021PCR Covid test providers have been told by the Competition and Markets Authority (CMA) to clean up their practices amid concerns they may be breaking consumer law. An open letter has been written by the watchdog identifying a number of "harmful" practices, which it says it will further investigate.
21 September 2021There are more myths and misunderstandings about student finance than any other subject. So in this blog is my updated 2021/22 version of the must knows, with links to far more info.
14 September 2021Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of...
16 August 2021
Clever ways to calculate your finances