Why has HSBC really paid likely 100,000s people £100s in refunds and compensation? And could it owe even more?
Former and existing HSBC, First Direct, John Lewis Finance and M&S Bank customers have been receiving payments from HSBC Banking Group - which the lenders come under - out of the blue over the past 10 months, and we still haven't really been told why. We’ve been pushing HSBC for answers and have put questions to the bank from ourselves and a former whistleblower to find out what’s going on.
13 July 2021
Warning - if your debit and credit card contact details aren't up to date, online payments could be declined due to new fraud checks
Card users are being urged to ensure their bank or lender has up-to-date contact details for them as providers begin to roll out new measures to verify transactions. If your card provider can't reach you to prove your transaction is legitimate, your payment could be declined. Here's what you need to know.
7 June 2021
HSBC, First Direct, M&S or John Lewis bank customer? They're making MORE payments to those in arrears in the past – some worth £1,000s
HSBC, First Direct, M&S Bank and John Lewis Finance are making a second set of payments to customers who were in arrears between 2010 and May 2019
18 May 2021
M&S Bank customer? You can now bag £100+ switch bonuses from HSBC & First Direct no matter how long you’ve held your account
All M&S Bank customers can now switch to HSBC and First Direct regardless of how long they've been with M&S. M&S, which is closing all of its current accounts this summer, had previously said customers wouldn't be able to switch to its sister banks if they'd joined the group since 1 January 2018. But it's now U-turned on this decision.
26 March 2021
HSBC and First Direct cut regular savings rates to 1%
HSBC and First Direct have cut the interest paid on their regular savings accounts from 2.75% to 1% for new customers
24 November 2020
Is HSBC about to slash its regular saver to 1%? Fears sparked after customers sent wrong welcome packs
HSBC has raised fresh fears that it could be about to slash the interest rate on its regular savings account after accidentally sending emails to customers showing a reduced rate of just 1%, MoneySavingExpert.com can reveal
18 November 2020
Bank with M&S, HSBC or First Direct? Urgently open its regular saver
M&S Bank is closing its 2.75% AER regular saver account to new customers next week
13 November 2020
100,000s of Help to Buy ISAs opened in week before deadline – here's what to do if you missed out
Over 40% of Nationwide's Help to Buy ISA accounts were opened in the final week before the deadline, as a last-minute rush saw over 300,000 applications at the building society alone - but if you missed out, you can still boost your savings with a Lifetime ISA
9 December 2019
First Direct and M&S Bank follow HSBC in hiking overdraft fees from March
First Direct and M&S Bank customers have been told their arranged overdraft interest rates will be more than doubled to 39.9% from next year
5 December 2019
Your bank could be about to tell you that you've less cash available – here's what you need to know
Three banks have changed the way they show customers' 'available balances' this week, and at least seven more will by mid-December, as the financial regulator brings in new rules on how overdrafts are displayed to customers. But some HSBC and First Direct customers have been left confused by the new changes and worried they've lost cash - so here's a rundown of what's changing and what to look out for
29 November 2019
13 October 2021
Martin's home & car insurance alert
New. Need to borrow?
Get 23mths interest-free & rewards galore
Warning. Ryanair bans passengers
Who got Covid chargeback refunds
'DO NOTHING. Don't switch'
Martin's energy bills crisis Q&A
Contactless card limit rises to £100
Can you set your own?
Can you make £1,000+ by Xmas?
Incl £130 for switching bank
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Government app to be launched next year, allowing Brits to access free school meals and change their driving licence details in one place18 October 2021The Government has unveiled plans to launch an app that will allow users to access Gov.uk services all in one place. The new app will allow users to look up information and apply for different Government features through one account.
15 October 2021Important changes to the way insurers charge new and existing customers are on their way, which will put an end to the 'loyalty premium' borne by consumers, says MoneySavingExpert.com founder Martin Lewis.
15 October 2021The UK advertising watchdog has banned an advert issued by Voxi, a subsidiary of Vodafone, for "misleading" customers over data and pricing.
15 October 2021Vaccinated travellers entering England from abroad will be able to take a day two lateral flow test instead of a more expensive PCR test from Monday 24 October, in a move by the UK Government to make going abroad cheaper and easier ahead of October half-term.
15 October 2021The coronavirus outbreak is causing major travel disruption around the globe
21 September 2021There are more myths and misunderstandings about student finance than any other subject. So in this blog is my updated 2021/22 version of the must knows, with links to far more info.
14 September 2021Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of...
12 October 2021
7 October 2021
Clever ways to calculate your finances