MSE News

Legal Ombudsman

MPs turn to MoneySavingExpert.com for report on ombudsmen effectiveness

MoneySavingExpert.com has been asked to write a report on the effectiveness of ombudsmen by a group of cross-party MPs

22 February 2017

PPI claimants told to contact card companies for refunds after claims firm goes bust – NEVER pay to reclaim PPI

PPI claimants may have lost £100s after handing over deposits to a Swansea claims management company that's gone bust

4 November 2016

First claims firm slapped with nuisance calls fine

A claims management firm that bombarded people with millions of nuisance calls has been fined more than £200,000

6 August 2015

Guest Comment: How we're working with claims firms to improve standards

Simon Tunnicliffe, explains how the Legal Ombudsman supports the claims management industry to improve customer service

28 April 2015

Used a dodgy claims handler? Now the Legal Ombudsman can help

People who've used unscrupulous claims management companies (CMCs) can now take their complaints to the Legal Ombudsman

28 January 2015

Retail ombudsman service launches today

The Retail Ombudsman scheme has launched today, which aims to settle unresolved disputes between shoppers and retailers

2 January 2015

Over 200 rogue claims firms shut down last year, Government says

The Government has stepped up action against claims management companies that fail to comply with industry standards

25 February 2014

Why is Scotland an oasis for claims cowboys?

Mike Dailly, from Glasgow's Govan Law Centre, bemoans the inequality as there'll be an England & Wales only ombudsman

31 August 2012

Ombudsman takes on claims firm complaints

Consumers with a gripe against a claims firm will be able to take their complaint to an independent arbitrator

28 August 2012

Thousands ripped-off by unregulated will-writing firms

The Legal Ombudsman has called on the Government to take action to ensure consumers are not scammed

18 July 2011

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