Legal Ombudsman

MoneySavingExpert.com has been asked to write a report on the effectiveness of ombudsmen by a group of cross-party MPs seeking recommendations on how consumers' rights could be better served.

PPI claimants may have lost £100s after handing over deposits to a Swansea-based claims management company that has now gone bust. But many affected customers may be able to claw back their cash via their credit and debit card companies.

A claims management firm that bombarded people with millions of nuisance calls has been fined more than £200,000 – the first fine issued since the regulator was given new powers to do so last year.

People who've used unscrupulous claims management companies (CMCs) can now take their complaints to the Legal Ombudsman.

More than 200 rogue claims management companies had their licences taken away last year, the Government says.

Consumers with a gripe against a claims management firm will be able to take their complaint to an independent arbitrator from next year.

Thousands of people are being ripped off by unregulated claims management and will-writing companies with no legal recourse, it was claimed today.