MoneySavingExpert.com today provides evidence Halifax and Lloyds TSB advertised pet insurance policies promising "life-long" cover before axing the products over recent months, meaning they were anything but life-long.
Santander has once again been voted the worst bank account provider for customer service, while First Direct has retained its position as top dog in a poll of MoneySavingExpert.com users.
Lloyds TSB has become the first of the major banks to unveil a junior cash Isa, over three months after the tax-free children's saving scheme was launched.
Consumers using unauthorised overdrafts find it virtually impossible to calculate how much their bank or building society would charge them or compare fees between providers, research from consumer group Which? has found.
A record number of disputes regarding the mis-selling of payment protection insurance (PPI) will need to be resolved over the next year, as banks and insurers have subjected customers to "delays and inconvenience", a finance watchdog warned today.
A number of banks will end the controversial practice of charging their debit card customers to take out foreign currency from a bureau de change in the UK, following an agreement with the Office of Fair Trading (OFT).