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Lloyds
Lloyds Bank wrongly declares customer DEAD, closing his account and cancelling all his direct debits
A Lloyds account holder was wrongly declared dead by the high street bank after data from the death notification service was misread by the lender, resulting in the customer having his account closed and his direct debits cancelled.
14 October 2021
About 350,000 Halifax, Lloyds and Bank of Scotland home insurance customers who had a policy between 2009 and 2017 have been paid an average of £38 each in compensation, after the Financial Conduct Authority (FCA) found they were sent misleading renewal letters. Lloyds Banking Group (LBG), which owns all three brands, has also been fined £90 million for breaching FCA rules – we've full details below.
9 July 2021
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