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Lufthansa
If your flight's delayed and the airline refuses you compensation, you're now more likely to be able to appeal to an ombudsman-style scheme with binding powers, after a raft of airlines including Easyjet and Flybe became the latest to sign up to an official adjudication process. But it's not all good news – some passengers will now have to pay a £25 fee if their appeal is unsuccessful.
11 August 2016
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