Mobiles

Pay monthly Tesco Mobile customers whose contracts expired before 1 February 2023 will see their mobile bills increase this spring by 14.4%, the mobile provider has announced. Going forward, you'll also need a Clubcard to avoid mid-contract price rises. But affected users can sign up to a new plan or cancel penalty-free to avoid this year's hikes. Here's what you need to know.

Millions of O2 and Virgin Mobile customers will be hit with price hikes of up to 17.3% in April, the mobile providers' parent company has confirmed. Below we explain what's happening and what you can do about it.

A review into mid-contract price hikes on mobile and broadband bills has been launched by the telecoms regulator, amid concerns that providers aren't being clear enough about what customers can expect to pay during the full length of their contract.

Around 1.3 million Sky Mobile customers who are out of contract will see their prices rise by £1 a month, an average of 9%, from 14 February. It's the first time in five years the provider has raised prices on any of its mobile plans, but you can try to haggle or leave penalty-free. If you're still in contract, you won't be affected.  

New and existing Asda Mobile pay-as-you-go (PAYG) customers will be charged more for calls, texts and data from today (26 September), with the provider hiking prices by at least 150%. Below we explain what's happening and how to beat the hikes.

MoneySavingExpert.com has today published a new report containing worrying findings on EU roaming. It comes as post-Brexit roaming protections have now ended and most major networks have reintroduced roaming fees in the EU, ultimately leaving mobile users with weaker rights and many with higher costs.

The UK's biggest broadband and mobile providers – BT, Sky, TalkTalk, Three, Virgin Media O2, and Vodafone – have agreed to a set of measures aimed at ensuring customers struggling to pay their bills during the cost of living crisis don't get cut off from essential services.

Mobile and broadband customers should find it easier to cancel penalty-free if their provider makes detrimental mid-contract changes that were not agreed to when they first signed up to the plan. 

Tesco Mobile is to start charging pay-monthly users who joined or upgraded from 16 June to use their mobiles in Europe from 1 January 2023. These customers will have to pay extra to make calls, send texts and use data in 48 European countries and destinations.   

Millions of BT, EE, Plusnet, Shell, TalkTalk and Vodafone customers will be hit with price hikes of up to 9.3% this spring on the back of a sharp increase in the cost of living. For many, this year's hikes are more than double last year's. We've full info and a handy table below on what's happening and who's affected.