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Network Rail

Rail passengers can now get live updates via WhatsApp - and some who sign up can get a free coffee too

From today, rail passengers in England, Scotland and Wales can get personalised updates on their journey from National Rail via WhatsApp. Updates include real-time details of delays, disruption and alternative travel routes.

3 September 2021

Toilet charges scrapped at major train stations

Passengers will no longer have to pay to spend a penny in the busiest train stations, as all toilets in Network Rail-operated stations are free to use from today

1 April 2019

New 26-30 Railcard is being trialled nationwide - but there are only 10,000 up for grabs

A nationwide trial of the 26-30 Railcard has started

12 March 2018

Delayed train timetables may mean upheaval for passengers

Passengers may face more short-notice cancellations and changes to their train journeys

23 February 2018

New rail ombudsman to handle passenger complaints

All train companies will be obliged to join a new rail ombudsman being launched to handle complaints from passengers

9 February 2018

Christmas travel: Your rights if your train is delayed or cancelled

Train passengers face disruption while travelling over Christmas with more than 250 sets of engineering works planned

19 December 2017

Train passengers 'misled' over Christmas travel

Passengers travelling home for Christmas are being sold tickets for trains that won't run, according to Transport Focus

12 December 2017

'Super-complaint' launched over train delay payouts

Which? submits 'super-complaint' to the rail regulator demanding it takes action to make train delay claims easier

21 December 2015

Autumn Statement 2013: Rail fare hike pegged back to 3.1%

Rail passengers in England will face average rises of 3.1% on fares next month, less than expected

5 December 2013

UK storm: Know your insurance and travel rights with damage and delays widespread

Here are you rights if you've been delayed or had property damaged by by the storm

28 October 2013