Ofgem

Toto Energy has cancelled a steep price hike for some of its customers after admitting to a price guarantee "misprint".

Npower and E.on have apologised and paid out for misleading customers after a MoneySavingExpert.com investigation revealed many customers with fixed tariffs ending were wrongly told they'd have to pay to switch provider.

British Gas has pledged to scrap its standard variable tariff for new customers next year, replacing it with a one-year tariff with no exit fees – but it so far can't promise the new deal will be any cheaper.

Three out of five households are still paying an average £300 more than they need to for their energy despite near-record switching rates this year.

Energy regulator Ofgem has called on suppliers to do more to help those who fall behind on payments, after finding customers owe an average of more than £600 before being put on a debt repayment plan.

Around a million households who receive the Warm Home Discount should save an average £120/year on their energy bills when the regulator extends its prepay price cap to some credit meter customers within the next few months.

Next-day energy switching is in the pipeline as part of a drive to make it easier for consumers to swap suppliers.

E.on has announced it is to scrap its standard variable tariff for many customers from next year, replacing it with a cheaper one-year fix with no exit fees – though you'll need to have a smart meter or already be on a fixed tariff to benefit.

About three million households on prepayment meters are set to see their energy bills drop after regulator Ofgem said it would tighten a price cap imposed earlier this year.

Thousands of British Gas customers have been paid a total of £1.1 million compensation for missed appointments.