MSE News

Ovo

Ovo could 'fine' energy customers for calling or tweeting it

Energy supplier Ovo is set to change its current online discount in favour of a new £60/year 'self-serve reward'

21 September 2018

Ofgem warns energy firms over forced installation of prepayment meters

British Gas, Ovo Energy and Utility Warehouse forcibly installed many more prepayment meters than their competitors

18 June 2018

Ovo Energy's standard variable prices rise by 5.1%

Ovo Energy is increasing prices for around 180,000 customers on its standard variable tariff from today (Friday 8 June)

8 June 2018

Ofgem to investigate Ovo Energy

The energy regulator is to investigate whether Ovo Energy gave its customers inaccurate usage figures

2 February 2018

Smaller energy firms still top for customer service, MSE poll finds - but the worst-ranked firms HAVE improved

Smaller energy firms continue to outperform the Big Six on customer service, a new MSE poll reveals

16 April 2017

Ovo hits dual fuel customers with a 5% price hike

Ovo has become the latest energy supplier to hike prices

22 November 2016

Is a new wave of price hikes about to hit the energy market?

Co-op Energy and Ovo Energy have raised their prices this week as wholesale costs surge

26 August 2016

Co-op Energy blames IT problems as it tops complaints list

The Ombudsman Services received 136 complaints per 100,000 customers about Co-op Energy in the three months to September

11 November 2015

Co-op hit by customer service backlash in MSE energy poll

Co-op Energy has drastically fallen down the customer services rankings over the last six months

8 June 2015

Ovo Energy customers can top up credit on the go via new PAYG app

Ovo has today launched an app, which enables its prepay customers to top up their energy without leaving their homes

31 March 2015

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