Ovo
Urgent call for Ofgem to step in after debt collectors contact 130,000 Spark Energy customers
Almost 130,000 Spark Energy customers have been contacted by debt collectors in the wake of its takeover by Ovo Energy, even though many have continued making normal payments and had no idea they owed any money, MoneySavingExpert can reveal. If you've had a letter, text or email from a debt collection firm, don't panic - we've full help on what it means and what you need to do
8 March 2019
Ovo could 'fine' energy customers for calling or tweeting it
Energy supplier Ovo is set to change its current online discount in favour of a new £60/year 'self-serve reward'
21 September 2018
Ofgem warns energy firms over forced installation of prepayment meters
British Gas, Ovo Energy and Utility Warehouse forcibly installed many more prepayment meters than their competitors
18 June 2018
Ovo Energy's standard variable prices rise by 5.1%
Ovo Energy is increasing prices for around 180,000 customers on its standard variable tariff from today (Friday 8 June)
8 June 2018
Ofgem to investigate Ovo Energy
The energy regulator is to investigate whether Ovo Energy gave its customers inaccurate usage figures
2 February 2018
Smaller energy firms still top for customer service, MSE poll finds - but the worst-ranked firms HAVE improved
Smaller energy firms continue to outperform the Big Six on customer service, a new MSE poll reveals
16 April 2017
Ovo hits dual fuel customers with a 5% price hike
Ovo has become the latest energy supplier to hike prices
22 November 2016
Is a new wave of price hikes about to hit the energy market?
Co-op Energy and Ovo Energy have raised their prices this week as wholesale costs surge
26 August 2016
Co-op Energy blames IT problems as it tops complaints list
The Ombudsman Services received 136 complaints per 100,000 customers about Co-op Energy in the three months to September
11 November 2015
Co-op hit by customer service backlash in MSE energy poll
Co-op Energy has drastically fallen down the customer services rankings over the last six months
8 June 2015
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School uniform hacksIncl a 'free' set
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Broadband battle'£10/mth' standard, '£17/mth fibre'
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Holidaymakers offered less than $1 per £1 at airport – how to get better rates
23 August 2019
A photo taken at Gatwick Airport this morning shows that holidaymakers were being offered a shockingly low exchange rate of less than $1 for each £1 - a perfect example of why you shouldn't buy your holiday money at the airport -
RBS and Santander ordered to fix PPI processes – after not sending proper reminders to 1,000s of customers
23 August 2019
Royal Bank of Scotland and Santander have been ordered to appoint an independent body to look at their PPI processes after they failed to send, or sent inaccurate, annual PPI reminders to customers -
British Airways pilots set to strike – your rights
23 August 2019
Thousands of British Airways pilots are to be balloted for strike action in a dispute over pay - and could end up striking as early as August. It's unclear what disruption this could cause, but if it does go ahead here's what you need to know -
'I reclaimed over £4,000 for mis-sold payday loans using MSE's tool'
22 August 2019
A MoneySaver from Cheshire has claimed back over £4,000 using MoneySavingExpert.com's payday loan reclaiming tool after having her borrowing extended several times without additional checks on whether she could afford it - and she's hoping to get more cash back from other lenders -
Ryanair pilots strike goes ahead – what you need to know
22 August 2019
Strike action from Ryanair pilots is going ahead as planned after the airline lost an attempt to stop it in the High Court - if you're affected here's what you need to know
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How much the Govt expects you to give your children for university
16 July 2019
Update Note 25 May 2017: The ready reckoners below have been updated with the new 2017/2018 living loan amounts. Also since first writing this blog, and seeing the strength of feeling it attracted, I have written an open letter to the Uni Minister asking him to start telling people about this. Yet sadly received his no we won’t...
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