British Gas doubles the emergency credit limit on prepayment meters to £10 - here's all you need to know
British Gas has doubled the amount of emergency credit available to customers on their gas and electricity prepayment meters from £5 to £10 in the wake of the recent spike in energy prices, although the energy giant previously had one of the lowest limits. Here's all you need to know.
7 April 2022
Ovo Energy to pay £8.9 million after overcharging customers and sending wrong info
Ovo Energy has agreed to pay £8.9 million after issuing inaccurate or incomplete information to 100,000s of customers, and for under and overcharging customers due to IT issues
29 January 2020
Regulator approves sale of SSE energy business to Ovo
The competition watchdog has approved the sale of big six energy supplier SSE's household energy business to Ovo Energy, meaning 3.5 million SSE customers are set to be moved over to Ovo after January 2020
10 December 2019
Urgent call for Ofgem to step in after debt collectors contact 130,000 Spark Energy customers
Almost 130,000 Spark Energy customers have been contacted by debt collectors in the wake of its takeover by Ovo Energy, even though many have continued making normal payments and had no idea they owed any money, MoneySavingExpert can reveal. If you've had a letter, text or email from a debt collection firm, don't panic - we've full help on what it means and what you need to do
8 March 2019
Ovo could 'fine' energy customers for calling or tweeting it
Energy supplier Ovo is set to change its current online discount in favour of a new £60/year 'self-serve reward'
21 September 2018
Ofgem warns energy firms over forced installation of prepayment meters
British Gas, Ovo Energy and Utility Warehouse forcibly installed many more prepayment meters than their competitors
18 June 2018
Ovo Energy's standard variable prices rise by 5.1%
Ovo Energy is increasing prices for around 180,000 customers on its standard variable tariff from today (Friday 8 June)
8 June 2018
Ofgem to investigate Ovo Energy
The energy regulator is to investigate whether Ovo Energy gave its customers inaccurate usage figures
2 February 2018
Smaller energy firms still top for customer service, MSE poll finds - but the worst-ranked firms HAVE improved
Smaller energy firms continue to outperform the Big Six on customer service, a new MSE poll reveals
16 April 2017
Ovo hits dual fuel customers with a 5% price hike
Ovo has become the latest energy supplier to hike prices
22 November 2016
8 travel-money must-knows
Don't overpay to pay (ole!)
Martin's energy need-to-knows
As bills set to rise by 52%
New. Cheapest ever loans at 2.7%
If you NEED to borrow
44 tips to be tight (in a good way)
Eg, use bulldog clips to eke out last toothpaste
£50 two-week summer break
For teens - free if on a low income
Blue Light Card discounts boosted
For NHS and emergency workers
2for1 theme parks and attractions
Alton Towers, Thorpe Park and more
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Virgin launches fee-free train booking app and you can earn points to redeem at Greggs and more - here's how it works1 July 2022Virgin has launched a free app that allows rail passengers to book trains directly, without a booking fee. Users can also earn points on spending to redeem on Virgin experiences, Greggs sausage rolls and more.
1 July 2022New and existing customers will now need to purchase a European roaming pass to make calls, send texts and use data in 49 European countries and destinations.
Struggling with energy bill debt? Check if you can get a grant of up to £1,500 from British Gas – even if you're not a customer1 July 2022The British Gas Energy Trust, a charity funded by British Gas, has reopened applications for grants of up to £1,500 to help people clear debts owed to their energy provider – and you don't have to be a British Gas customer to benefit.
BT, Sky, Virgin, Vodafone and others pledge to help broadband and mobile customers struggling with bills1 July 2022The UK's biggest broadband and mobile providers – BT, Sky, TalkTalk, Three, Virgin Media O2, and Vodafone – have agreed to a set of measures aimed to ensure customers struggling to pay their bills during the cost of living crisis don't get cut off from essential services.
30 June 2022Homebuyers who purchase a new leasehold property will no longer have to pay ground rent from today, as long-awaited legislation kicks in. The move could result in savings of £100s a year for homeowners – though new and existing leaseholders still need to beware the dangers of a short lease, as we explain below.
17 June 2022It is a national tragedy that getting on for a million pensioners, many of whom have been paying into the system for years, are missing out on a critical boost to their income. It's called pension credit, and this year it also means you get an extra £650 to help with energy bills.
26 May 2022With the announcement of the Government's energy cost of living plans due out at lunchtime. I thought I'd speedily bash out a note down of what (from memory) I'd asked the Chancellor for when we spoke on Monday - and the other general suggestions I've been making.
24 May 2022Press the rewind button and go way back to April 2015... Possibly on the telly in the corner of your living room, I was on-air at the time urging savers as usual to use their new tax-free cash ISA allowance – because 'money was nicer in an ISA'. But things changed in 2016.
6 May 2022I set up MoneySavingExpert.com nearly 20 years ago – when arguably the modern web was still in its infancy. With an abundance of self-belief (something I had too much of then, as I realise now) I decided not to read any books, or follow prevailing wisdom on how a site should operate – and just do it my way.
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