Ovo

Some Ovo customers with a smart meter can now earn £10 a month in bill credit by lowering their energy usage during peak times. If you can get it, it's a no brainer – but you should still consider and keep an eye out for cheaper fixed deals, as they could save you more money in the long term.

Some households with Boost prepayment meters have been hit with unexpected extra charges – totalling hundreds of pounds in some cases – due to a billing error which meant they had been paying too little for their energy. Below we explain what's happening and your rights.

Over a million households and businesses have joined energy firm schemes that pay you to cut your usage at peak times, with two official energy cutting events taking place last week. Below we explain how these schemes work, which energy suppliers are offering them and how you can sign up.

Millions of households in Britain will get £400 this winter to help with rising energy bills as part of the Government's Energy Bills Support Scheme. Exactly how you'll be paid this money depends on your supplier and how you pay for your energy bills. Below we round up everything you need to know.

Ovo Energy has announced a new support package for its customers, which will kick in this winter. Crucially, it plans to introduce a payment holiday for prepayment customers in debt from 1 October. Other measures include increasing the amount of emergency credit prepay users can get, offering free energy saving products and boiler services, plus additional funding for its grants scheme. 

British Gas has doubled the amount of emergency credit available to customers on their gas and electricity prepayment meters from £5 to £10 in the wake of the recent spike in energy prices, although the energy giant previously had one of the lowest limits. 

Ovo Energy has agreed to pay £8.9 million after issuing inaccurate or incomplete information to 100,000s of customers, and for under and overcharging customers due to IT issues. 

The competition watchdog has approved the sale of big six energy supplier SSE's household energy business to Ovo Energy, meaning 3.5 million SSE customers are set to be moved over to Ovo after January 2020.

Almost 130,000 Spark Energy customers have been contacted by debt collectors in the wake of its takeover by Ovo Energy, even though many have continued making normal payments and had no idea they owed any money, MoneySavingExpert.com can reveal. If you've had a letter, text or email from a debt collection firm, don't panic – we've full help on what it means and what you need to do.

Energy supplier Ovo is set to change its current online discount scheme which could see customers who call or tweet it hit with higher bills.