Ovo

Co-op Energy was a customer service darling last December, with 63% of its customers rating it great and just 7% rating it poor. But in a staggering turnaround, just six months later over half of its customers (56%) rate its service as poor and just 22% rate it great. 

Small energy supplier Ovo has today launched an app, which enables its prepay customers to top up their energy without leaving their homes.

Northern Ireland's main electricity supplier has cut bills by nearly a tenth for all households after falls in wholesale gas prices.

Ovo Energy has today announced it's cutting gas prices by 10.4%, which is more than double the recent price cuts revealed by the big six energy providers. But households can still save more by switching.

Customers of electricity provider iSupplyEnergy will no longer be blocked from switching if they don't tell it they're moving elsewhere, following concerns flagged by both customers and MoneySavingExpert.com.

Thousands of Ovo Energy customers have been charged the wrong amounts for their gas and electricity bills after a 'bug' in the firm's system incorrectly recorded how much new customers joining the firm should pay.

SSE has cut switching times to 17 days from today, while First Utility has confirmed it will introduce faster energy switching from 10 November ahead of the New Year's Eve deadline given by Ofgem.

Ovo Energy has topped our poll for customer service for the second time running with more than 80% of its users rating its service as "great". At the other end of the scale, Npower remains last for the third poll running.

The cheapest energy tariff we've seen this year has launched today – and it could take an average household's annual bill down to under £1,000.

Prepaid energy customers will have more choice over getting a fixed gas and electricity tariff, as EDF has today announced it'll become the second of the big six energy suppliers to offer one.