Poll
Amazon Logistics tops MSE’s parcel delivery poll for first time – while CitySprint ranks bottom of the pile
It comes after another challenging year for firms providing essential services amid the continuing pandemic.
20 January 2022
App-based banks lead our customer service poll – see how your bank did
Challenger bank Monzo has taken the crown in our latest banking customer service poll – knocking First Direct off the top spot for only the second time ever
3 March 2020
First Direct tops latest official banking league table
First Direct has pipped Metro Bank to the post to top the latest official banking service league table, while RBS took the wooden spoon for the fourth time
17 February 2020
MoneySavingExpert beats Lidl and Ikea to be one of the top three UK 'brands'
MoneySavingExpert has scooped third place in YouGov's top brand rankings of 2018, coming out ahead of Lidl, Ikea and BBC One
23 January 2019
Aldi still MoneySavers' favourite brand while Sports Direct is most loathed, poll shows
The results of our latest 'Love or Loathe' poll are in, showing MoneySavers' favourite brands - as well as those they wouldn't touch with a bargepole
23 October 2018
The top mobile providers revealed - where cheaper can mean better
Smaller - and cheaper - networks have come out on top in MoneySavingExpert's mobile provider poll
6 July 2018
First Direct tops our customer service poll (again) - check how well your bank did
First Direct has again taken the crown our banking customer service poll with nine out of ten giving it top marks
6 March 2018
Energy users don't switch because they haven't heard of cheapest firms, MSE poll finds
Not knowing whether the cheapest energy firms are
7 September 2017
Smaller energy firms still top for customer service, MSE poll finds - but the worst-ranked firms HAVE improved
Smaller energy firms continue to outperform the Big Six on customer service, a new MSE poll reveals
16 April 2017
Former drug dens and brothels more enticing for buyers than homes without fast broadband, poll finds
House hunters would rather purchase a property that had been a drug den than buy a home that did not have fast broadband
17 October 2016
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Two MoneySavers reclaim £1,000+: How to check and challenge incorrect water bills if you use a soakaway or septic tank
19 May 2022![]()
Two MoneySavingExpert.com users have secured refunds and compensation worth thousands - and reduced their waste water bills - after arguing their bills should have been lower as their homes aren't connected to public sewers. Here's how others in England and Wales can maybe do the same. -
Over 100,000 Vodafone customers unable to redeem Airtime Rewards to put towards their phone bill – here’s what you can do
18 May 2022![]()
More than 100,000 Vodafone customers have been unable to redeem Airtime Rewards against their mobile phone bill since the start of May due to a technical glitch. The cashback scheme has implemented a temporary fix, which sees cashback paid into your bank account, for now. Here is all you need to know. -
Lloyds Banking Group to shut another 20 Lloyds branches and eight Halifax outlets - here's what's happening
18 May 2022![]()
Lloyds Banking Group has announced a further round of branch closures, with 28 more outlets being shut across the UK between August and November this year. The closures are made up of 20 Lloyds Bank branches and eight Halifax outlets. -
Hit by passport application delays? Your travel and compensation rights explained
17 May 2022![]()
With record numbers lodging passport applications after putting off renewals during the pandemic, delays at the Passport Office are threatening to derail holidays for many. We round up your travel and compensation rights. -
Households should ignore scam emails WRONGLY telling them to claim council tax rebates from energy regulator Ofgem
17 May 2022![]()
Beware scam emails wrongly telling you to click a link to sign up for both a council tax rebate and an energy bill discount. It comes as MoneySavingExpert.com (MSE) has received several reports from individuals who've received these emails. Here's what you need to watch out for.
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Martin Lewis: 'UO is just as important as UX: A tip for anyone developing their website or app'
6 May 2022![]()
I set up MoneySavingExpert.com nearly 20 years ago – when arguably the modern web was still in its infancy. With an abundance of self-belief (something I had too much of then, as I realise now) I decided not to read any books, or follow prevailing wisdom on how a site should operate – and just do it my way. -
Martin Lewis: Got a cash ISA? You should probably ditch it
3 May 2022![]()
Press the rewind button and go way back to April 2015... Possibly on the telly in the corner of your living room, I was on-air at the time urging savers as usual to use their new tax-free cash ISA allowance – because 'money was nicer in an ISA'. But things changed in 2016. -
Martin Lewis: Money and Mental Health charity 2021/22 – Covid & cost of living hell...
26 April 2022![]()
It's hard to believe the Money and Mental Health Policy Institute (MMHPI) charity is now six years old. As the chair of trustees, each year I write the foreword to its annual report – and today the 2021/22 report is out, so I thought I'd blog my formal chair's foreword here. -
Martin Lewis: What happened to my pledge to give £10m to charity – 2022 update (spoiler: it's now £20m)
11 April 2022![]()
Nearly a decade ago, in June 2012, MSE joined the MSM Group and I pledged £10m to go to charity. As that was a public pledge and I feel I've a duty of transparency, every year or two I bash out a blog report to explain where I'm up to, and who's got what money.
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