Reclaim

Consumers with a gripe against a claims management firm will be able to take their complaint to an independent arbitrator from next year.

Banks, building societies and credit card providers are making it easier to reclaim payment protection insurance (PPI), following a campaign by MoneySavingExpert.com and consumer group Which?. However, there is still more work to do.

Refunds for mis-sold payment protection insurance (PPI) have given the UK economy a boost, according to policy experts.

The majority of the nine million taxpayers who file a self-assessment return will have to make a payment by 31 July.

Half of complaints made about mis-sold PPI by claims management companies (CMCs) between April and June were on behalf of customers who never had the product in the first place, according to Lloyds Banking Group.

A record £730.5 million was paid out to victims of payment protection insurance (PPI) mis-selling by lenders in May, the Financial Services Authority (FSA) announced today.

The City regulator has admitted mistakes over payment protection insurance (PPI) mis-selling by failing to spot just how profitable the product was for banks.

Royal Bank of Scotland has today announced the reclaiming process for the millions hit by charges after its IT meltdown, which we can exclusively reveal. The beleaguered bank will refund all charges for both its own customers and those of other banks as a result of the crisis, which still rumbles on.

Dodgy claim firms are making more than three times as many bogus mis-sold payment protection insurance (PPI) claims to building societies, the societies' trade body says.

Over half of taxpayers would try every trick in the book to wriggle out of paying tax, or even break the law, according to a MoneySavingExpert.com poll.