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Leeds collections firm to write off £414m of customer debt over 'historic failings'

Debt purchase and collections company Motormile Finance UK has agreed to provide redress to more than 500,000 customers

2 November 2016

John Lewis credit card-holders struggle to resolve payment issues after website outage

Customers say they are still battling to get through to the retailer as problems enter their third week

27 October 2016

1,000s warned to check their insurance after Enterprise Insurance goes bust

Thousands of Enterprise Insurance customers will start to receive automatic compensation for defunct motor policies

26 October 2016

Most UK businesses don't properly understand rules on 'unfair terms' – know your rights

The majority of businesses in the UK don't understand rules around 'unfair terms' in relation to consumer rights law

25 October 2016

Compensation to be made compulsory for train delays of over 15 minutes

The DfT has unveiled its 'Delay Repay 15' scheme that'll pay compensation for delays of more than 15 minutes

13 October 2016

Online retailer Very apologises and issues refunds following confusion over cancelled PS4 console orders

More than 1,000 Very customers who paid for PS4 consoles have been left disappointed after their orders didn't turn up

4 October 2016

You CAN claim a refund from your credit card company for Hotpoint tumble dryers, Ombudsman rules

A faulty Hotpoint tumble dryer owner refused a refund by his credit card firm Nationwide has had the decision overturned

4 October 2016

Monarch granted last-minute ATOL licence extension

Airline Monarch has extended its ATOL licence after securing

30 September 2016

Monarch worries? Your rights if the worst happens

Social media has been rife with rumours about the airline Monarch's financial health - your rights explained

27 September 2016

Customers of payday loan firm CFO Lending to receive £34m in redress for 'unfair practices'

Payday loan firm CFO Lending will pay more than £34m of redress to 97,000 customers after treating them unfairly

19 September 2016