Leeds collections firm to write off £414m of customer debt over 'historic failings'
Debt purchase and collections company Motormile Finance UK has agreed to provide redress to more than 500,000 customers
2 November 2016
John Lewis credit card-holders struggle to resolve payment issues after website outage
Customers say they are still battling to get through to the retailer as problems enter their third week
27 October 2016
1,000s warned to check their insurance after Enterprise Insurance goes bust
Thousands of Enterprise Insurance customers will start to receive automatic compensation for defunct motor policies
26 October 2016
Most UK businesses don't properly understand rules on 'unfair terms' – know your rights
The majority of businesses in the UK don't understand rules around 'unfair terms' in relation to consumer rights law
25 October 2016
Compensation to be made compulsory for train delays of over 15 minutes
The DfT has unveiled its 'Delay Repay 15' scheme that'll pay compensation for delays of more than 15 minutes
13 October 2016
Online retailer Very apologises and issues refunds following confusion over cancelled PS4 console orders
More than 1,000 Very customers who paid for PS4 consoles have been left disappointed after their orders didn't turn up
4 October 2016
You CAN claim a refund from your credit card company for Hotpoint tumble dryers, Ombudsman rules
A faulty Hotpoint tumble dryer owner refused a refund by his credit card firm Nationwide has had the decision overturned
4 October 2016
Monarch granted last-minute ATOL licence extension
Airline Monarch has extended its ATOL licence after securing
30 September 2016
Monarch worries? Your rights if the worst happens
Social media has been rife with rumours about the airline Monarch's financial health - your rights explained
27 September 2016
Customers of payday loan firm CFO Lending to receive £34m in redress for 'unfair practices'
Payday loan firm CFO Lending will pay more than £34m of redress to 97,000 customers after treating them unfairly
19 September 2016
25 May 2022
10 big tips to cut motoring costs
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Energy price cap predicted to rise 42%
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Morrisons becomes the fourth major retailer to hike meal deal prices this year - here's how it compares24 May 2022Morrisons has increased the cost of its meal deal by 50p from £3 to £3.50, making it the fourth major retailer to up prices this year. Here's how it compares.
24 May 2022NS&I will increase its Premium Bond prize fund rate, which is equivalent to a yearly interest rate, from 1% to 1.4% from 1 June. The odds of each £1 Premium Bond number winning a prize will also increase from 34,500 to one to 24,500 to one.
24 May 2022We've the latest on the testing and self-isolation rules for travellers visiting popular destinations abroad, plus full refund and insurance rights for overseas and UK travel.
Mis-sold an Amigo loan? Redress could soon be on its way after High Court approves complaints scheme23 May 2022A compensation plan put forward by Amigo Loans to return at least £112 million to borrowers it wrongly mis-sold high-interest loans to has today (23 May) been approved by the High Court. The move is a significant win for borrowers and follows a previous proposal that was rejected by the Court.
23 May 2022Children's toy subscription service Whirli has gone into administration. The collapse affects around 10,500 customers. Here's what it means for your refund and return rights.
26 May 2022With the announcement of the Government's energy cost of living plans due out at lunchtime. I thought I'd speedily bash out a note down of what (from memory) I'd asked the Chancellor for when we spoke on Monday - and the other general suggestions I've been making.
24 May 2022Press the rewind button and go way back to April 2015... Possibly on the telly in the corner of your living room, I was on-air at the time urging savers as usual to use their new tax-free cash ISA allowance – because 'money was nicer in an ISA'. But things changed in 2016.
6 May 2022I set up MoneySavingExpert.com nearly 20 years ago – when arguably the modern web was still in its infancy. With an abundance of self-belief (something I had too much of then, as I realise now) I decided not to read any books, or follow prevailing wisdom on how a site should operate – and just do it my way.
26 April 2022It's hard to believe the Money and Mental Health Policy Institute (MMHPI) charity is now six years old. As the chair of trustees, each year I write the foreword to its annual report – and today the 2021/22 report is out, so I thought I'd blog my formal chair's foreword here.
Clever ways to calculate your finances