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If you use Apple Pay or another mobile payment system on the underground or trains in London, never tap in and out on different devices - even if you're paying on the same card. That's our 'tap-dancing' warning to passengers after one London commuter was shocked to find she'd overpaid by more than £700 for a year's travel.
25 January 2019

Customers of ticket reselling site Viagogo have been left hundreds of pounds out of pocket after they weren't informed of the total price of their booking – which included additional fees of up to £300 – until after they'd been billed. The website has admitted it suffered an online glitch and will refund those affected.
3 February 2017

More than 10,000 passengers flying in and out of London Heathrow have been affected by cancellations and delays after thick fog swept across Europe's busiest airport this morning. If your flight's been cancelled you should be able to claim a refund or rebook, but you may have to grin and bear it if you've been delayed.
23 January 2017
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