MoneySavingExpert News

Refund

'Four £66 Ed Sheeran tickets cost me £1,400 – but I got my money back'

Gig-goers have been left hundreds of pounds out of pocket following a 'hiccup' on the Viagogo site

3 February 2017

Heathrow flights cancelled and delayed amid heavy fog – your rights

More than 10,000 passengers flying in and out of London Heathrow have been affected by cancellations and delays

23 January 2017

Holidaymakers to be flown out of The Gambia amid political unrest – your rights if you've booked a trip

Thousands of holidaymakers in The Gambia are to be flown home amid political unrest

18 January 2017

Fighting Ryanair for flight delay compensation? Now it says you CAN go to a UK court – if you claim direct

Budget airline Ryanair has declared it WILL recognise the jurisdiction of British courts in flight delay claims

15 December 2016

Extra Energy blames delays in refunding in-credit ex-customers on IT glitch

Former customers of Extra Energy have been left waiting months for energy bill refunds

11 November 2016

American Apparel UK goes into administration – your gift card, return and refund rights

Customers are now unable to use their gift cards or get refunds for returned items

8 November 2016

Tesco Bank hacked – your rights and how to get a refund

Thousands of Tesco Bank current accounts were compromised by fraudsters over the weekend

7 November 2016

10,000s of NHS staff facing tax reclaim chaos

More than 16,000 NHS workers who overpaid tax and national insurance while training have applied for a refund

4 November 2016

Leeds collections firm to write off £414m of customer debt over 'historic failings'

Debt purchase and collections company Motormile Finance UK has agreed to provide redress to more than 500,000 customers

2 November 2016

John Lewis credit card-holders struggle to resolve payment issues after website outage

Customers say they are still battling to get through to the retailer as problems enter their third week

27 October 2016