MoneySavingExpert News

Refund

Train or Tube journey affected by August strikes? Your refund rights

Transport services across the UK are to be disrupted again this month with thousands of rail workers due to walk out on Friday 19 and Saturday 20 August.

19 August 2022

Got a credit note from a Covid-19 cancelled package holiday? Use it by 30 September or you will lose valuable extra protection

Package holidaymakers with unused credit notes for Covid-19 cancelled trips should ensure they either redeem them or cash them in before 30 September 2022. Failure to do so means you may not get your money back if the holiday firm that issued them goes bust after this deadline.

26 July 2022

Missguided falls into administration - what it means for your refund and return rights

Online fashion retailer Missguided has fallen into administration but will still continue to trade until a complete sale of the business is completed. Here's what it means for your refund and return rights.

1 June 2022

Customers of collapsed rent-to-own firm BrightHouse unlikely to receive any form of refund - here are all the details

Customers of collapsed rent to own company BrightHouse are unlikely to get any money back after the firm's joint administrators said the cost of refunding people would "far exceed" the money available.

16 May 2022

Loveholidays to refund £18m to 44,000 holidaymakers for coronavirus cancellations

Around 44,000 Loveholidays customers whose trips were cancelled due to the coronavirus crisis are in line for refunds worth a combined £18 million after intervention from the competition watchdog

15 December 2020

Ryanair claims it'll clear 90% of its refund backlog by the end of July – here's what to do if you're still waiting

There may be new hope for Ryanair customers waiting for refunds for cancelled flights, as the airline has said it’s making "rapid progress" to clear its refund backlog - but some say they're still struggling to get paid

7 July 2020

Regulator warns airlines over delays to coronavirus refunds

Only a minority of airlines have been giving customers refunds for cancellations within acceptable timeframes, according to a review from the aviation regulator – and it's warned it'll take enforcement action if some fail to start paying up more promptly

1 July 2020

Medical insurer WPA to pay out SECOND rebate to customers

Customers of not-for-profit medical insurer WPA will be paid a second rebate worth about 40% of their monthly premiums, after receiving a similar payment back in April

25 June 2020

130,000 Metro Bank customers to get overdraft refunds

A total of 130,000 Metro Bank customers will receive average payments of about £86, after the bank failed to warn them properly about unarranged overdraft charges

20 April 2020

70,000 Nationwide customers owed refunds after overdraft alerts error

Nationwide customers are to be refunded £900,000 after a review ordered by the competition watchdog found the building society failed to properly warn them they were about to be charged for using an unarranged overdraft

6 February 2020