Ryanair

A MoneySaver has been awarded £429 by the small claims court after successfully arguing he should have been given a refund for a Ryanair flight he didn't take due to Government advice not to travel during the Covid-19 pandemic. This case doesn't set a legal precedent but it could be useful case law for others in their own complaints. Here's how Nick got his money back and how you can try too.

Some Easyjet and Ryanair passengers have wrongly been told at the departure gate that they can't board flights because their passports are invalid. If you've been incorrectly turned away but your passport is fit for travel, here's how to get a full refund and £100s in compensation on top. Plus we confirm the passport rules for European travel.

Two Ryanair television adverts have been banned after the advertising watchdog ruled they made misleading and irresponsible claims about the coronavirus pandemic. The ads stated that coronavirus vaccines were 'coming soon' and encouraged wannabe holidaymakers to 'jab and go' on Easter and summer trips. 

The aviation regulator has today published a list of 18 airlines' performances during the coronavirus pandemic, with Ryanair and Virgin Atlantic rapped for being too slow to pay refunds. The announcement comes after MoneySavingExpert.com warned yesterday they were likely to be named and shamed based on the results of our latest survey on travel refunds. 

Aviation regulator the Civil Aviation Authority is this week expected to name and shame the airlines that have been the worst for refunds during the coronavirus pandemic. It comes after MSE presented the regulator with a dossier of 77,000 responses to our survey on travel refunds, which earlier this month found that Ryanair and Virgin Atlantic were the worst-rated major airlines. 

There may be new hope for Ryanair customers waiting for refunds for cancelled flights, as the airline has said it's making "rapid progress" to clear its refund backlog – but some say they're still struggling to get paid.

The Foreign and Commonwealth Office (FCO) has extended its coronavirus travel advice to warn against all but essential travel to the whole of Italy after the Italian authorities imposed a lockdown. We've full help if you have an upcoming trip to an affected area.

Ryanair passengers who want to amend their bookings will have a 48-hour window to make changes for free, as part of a 'customer care improvement' package announced by the airline today.

Ryanair has written to MoneySavingExpert.com founder Martin Lewis insisting there is "no technical problem" which is resulting in passengers' names being automatically changed on bookings, despite us submitting a dossier detailing more than 160 reports of the issue.

MoneySavingExpert founder Martin Lewis has called on the chief executives of Ryanair and the Civil Aviation Authority (CAA) to investigate an apparent name-change booking 'glitch' which has cost many passengers at least £115 to fix – and presented them with a dossier detailing more than 160 reports of the problem.