Regulator raps Ryanair, Virgin and others for being too slow on refunds – but says all UK airlines have now agreed to pay up
The aviation regulator has published a list of 18 airlines' performances during the coronavirus pandemic, with Ryanair and Virgin Atlantic rapped for being too slow to pay refunds
30 July 2020
Regulator to name and shame airlines over refunds – MSE survey shows Virgin and Ryanair likely to be among them
Aviation regulator the Civil Aviation Authority is this week expected to name and shame the airlines that have been the worst for refunds during the coronavirus pandemic. It comes after MSE presented the regulator with a dossier of 77,000 responses to our survey on travel refunds, which earlier this month found that Ryanair and Virgin Atlantic were the worst-rated major airlines
29 July 2020
Ryanair claims it'll clear 90% of its refund backlog by the end of July – here's what to do if you're still waiting
There may be new hope for Ryanair customers waiting for refunds for cancelled flights, as the airline has said it’s making "rapid progress" to clear its refund backlog - but some say they're still struggling to get paid
7 July 2020
Government warns against non-essential travel to Italy – here's what you need to know
The Foreign and Commonwealth Office (FCO) has extended its coronavirus travel advice to warn against all but essential travel to more areas in northern Italy, after the Italian authorities imposed a lockdown on more than 16 million people. We've full help if you have an upcoming trip to an affected area
10 March 2020
Ryanair doubles name-change grace period to 48 hours
Ryanair passengers who want to amend their bookings will have a 48-hour window to make changes for free, as part of a 'customer care improvement' package announced by the airline today
14 February 2019
Ryanair responds to MSE dossier of name-change complaints – and insists 'there is no glitch'
Ryanair has written to MoneySavingExpert founder Martin Lewis insisting there is "no technical problem" which is resulting in passengers' names being automatically changed on bookings, despite us submitting a dossier detailing more than 160 reports of the issue
22 January 2019
Ryanair increases baggage fees
Ryanair has raised the cost of flying with a 10kg bag by hiking hold luggage and priority boarding prices, after twice cutting its cabin baggage allowance last year
14 January 2019
Martin Lewis calls on Ryanair boss to refund passengers hit with name-change charges
MoneySavingExpert founder Martin Lewis has called on the chief executives of Ryanair and the Civil Aviation Authority to investigate an apparent name-change booking 'glitch' which has cost many passengers at least £115 to fix - and presented them with a dossier detailing over 160 reports of the problem
14 January 2019
1,000 back petition demanding Ryanair refund name-change charges
Ryanair passengers have set up a petition calling on the airline to refund customers who claim they've been unfairly charged £115 to change the name on their booking, after MSE revealed a raft of complaints about the issue
10 January 2019
Ryanair complaints flood in over name-change 'glitch' which could cost £115 to fix
Ryanair customers have inundated us with complaints that it is unfairly charging them £115 to change their name, insisting it was the airline that messed up their bookings - and we are urging Ryanair to prove it has a heart and show leniency
2 January 2019
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18 January 2021Cold weather payments worth £25 have been triggered in some parts of the UK after another cold snap. It's the third week the payments, which are designed to help households pay for energy bills when temperatures plummet, have been dished out this winter
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'I'm self-employed but confused about whether I can claim the third grant' – Unsure? Here's what you need to know18 January 2021100s of self-employed people are confused about what constitutes being “adversely affected” by coronavirus, we have some helpful scenarios to work out where you stand, as well as HMRC’s guidance.
18 January 2021If you're suddenly unable to work due to the coronavirus crisis, or you've been laid off, this guide looks at what benefits you can claim, what you're entitled to under universal credit plus tells you how to make a claim.
18 January 2021If you're worried about work during the coronavirus crisis, this guide looks at your rights if you're self employed, including what help's there for limited company directors.
11 January 2021If you started university between 1998 and 2012, or since then in Scotland and Northern Ireland, you'll have a Plan 1 student loan. While much is written about whether those with savings should overpay the current English Plan 2 student loans, there's little out there about Plan 1. I wanted to change that, so here's a video explaining how to decide...
Martin Lewis: Payment holidays coming to an end – but should you take one? Mortgages, credit cards, loans, payday loans, car finance and more5 January 2021Within the last week, we've seen the extension of coronavirus credit card, personal loan and overdraft help to 31 October 2020, with mortgage payment holidays already extended. The regulator's other help schemes are also likely to be extended too, including car finance and payday loans, yet should you do it?
15 January 2021
12 January 2021
15 December 2020If you’re shopping online for gifts, the deadline for ordering to get ’em in time for Christmas may be sooner than you think. Get it wrong and instead of presents under the tree, they could be held hostage at a courier firm’s out-of-town depot… To help avoid this, retailers now give their own final cut-off dates for orders you want...
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