MSE News

Ryanair

Ryanair doubles name-change grace period to 48 hours

Ryanair passengers who want to amend their bookings will have a 48-hour window to make changes for free, as part of a 'customer care improvement' package announced by the airline today

14 February 2019

Ryanair responds to MSE dossier of name-change complaints – and insists 'there is no glitch'

Ryanair has written to MoneySavingExpert founder Martin Lewis insisting there is "no technical problem" which is resulting in passengers' names being automatically changed on bookings, despite us submitting a dossier detailing more than 160 reports of the issue

22 January 2019

Ryanair increases baggage fees

Ryanair has raised the cost of flying with a 10kg bag by hiking hold luggage and priority boarding prices, after twice cutting its cabin baggage allowance last year

14 January 2019

Martin Lewis calls on Ryanair boss to refund passengers hit with name-change charges

MoneySavingExpert founder Martin Lewis has called on the chief executives of Ryanair and the Civil Aviation Authority to investigate an apparent name-change booking 'glitch' which has cost many passengers at least £115 to fix - and presented them with a dossier detailing over 160 reports of the problem

14 January 2019

1,000 back petition demanding Ryanair refund name-change charges

Ryanair passengers have set up a petition calling on the airline to refund customers who claim they've been unfairly charged £115 to change the name on their booking, after MSE revealed a raft of complaints about the issue

10 January 2019

Ryanair complaints flood in over name-change 'glitch' which could cost £115 to fix

Ryanair customers have inundated us with complaints that it is unfairly charging them £115 to change their name, insisting it was the airline that messed up their bookings - and we are urging Ryanair to prove it has a heart and show leniency

2 January 2019

Ryanair passengers complain of name-change 'glitch' which could cost them £115

Some Ryanair customers who've booked flights for passengers with different surnames have reported a bizarre glitch which apparently results in the group's surnames being changed to be the same - and those affected could face a £115 fee to correct the booking

7 December 2018

Ryanair faces enforcement action after refusing to pay strike compensation

The aviation regulator has announced that it will be taking enforcement action against Ryanair, after the budget airline refused to compensate passengers hit by strike-related disruption

5 December 2018

Ryanair cancels 150 flights – but is refusing to pay compensation

Ryanair says it won't be paying out compensation even though the Civil Aviation Authority says it should

26 September 2018

Italian watchdog launches Ryanair hand luggage inquiry

Italy's competition watchdog has launched an inquiry into Ryanair's new hand luggage policy - which will only let passengers take a small handbag-sized carry-on into the cabin, unless they pay extra

21 September 2018

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