MSE News

Ryanair

Regulator raps Ryanair, Virgin and others for being too slow on refunds – but says all UK airlines have now agreed to pay up

The aviation regulator has published a list of 18 airlines' performances during the coronavirus pandemic, with Ryanair and Virgin Atlantic rapped for being too slow to pay refunds

30 July 2020

Regulator to name and shame airlines over refunds – MSE survey shows Virgin and Ryanair likely to be among them

Aviation regulator the Civil Aviation Authority is this week expected to name and shame the airlines that have been the worst for refunds during the coronavirus pandemic. It comes after MSE presented the regulator with a dossier of 77,000 responses to our survey on travel refunds, which earlier this month found that Ryanair and Virgin Atlantic were the worst-rated major airlines

29 July 2020

Ryanair claims it'll clear 90% of its refund backlog by the end of July – here's what to do if you're still waiting

There may be new hope for Ryanair customers waiting for refunds for cancelled flights, as the airline has said it’s making "rapid progress" to clear its refund backlog - but some say they're still struggling to get paid

7 July 2020

Government warns against non-essential travel to Italy – here's what you need to know

The Foreign and Commonwealth Office (FCO) has extended its coronavirus travel advice to warn against all but essential travel to more areas in northern Italy, after the Italian authorities imposed a lockdown on more than 16 million people. We've full help if you have an upcoming trip to an affected area

10 March 2020

Ryanair doubles name-change grace period to 48 hours

Ryanair passengers who want to amend their bookings will have a 48-hour window to make changes for free, as part of a 'customer care improvement' package announced by the airline today

14 February 2019

Ryanair responds to MSE dossier of name-change complaints – and insists 'there is no glitch'

Ryanair has written to MoneySavingExpert founder Martin Lewis insisting there is "no technical problem" which is resulting in passengers' names being automatically changed on bookings, despite us submitting a dossier detailing more than 160 reports of the issue

22 January 2019

Ryanair increases baggage fees

Ryanair has raised the cost of flying with a 10kg bag by hiking hold luggage and priority boarding prices, after twice cutting its cabin baggage allowance last year

14 January 2019

Martin Lewis calls on Ryanair boss to refund passengers hit with name-change charges

MoneySavingExpert founder Martin Lewis has called on the chief executives of Ryanair and the Civil Aviation Authority to investigate an apparent name-change booking 'glitch' which has cost many passengers at least £115 to fix - and presented them with a dossier detailing over 160 reports of the problem

14 January 2019

1,000 back petition demanding Ryanair refund name-change charges

Ryanair passengers have set up a petition calling on the airline to refund customers who claim they've been unfairly charged £115 to change the name on their booking, after MSE revealed a raft of complaints about the issue

10 January 2019

Ryanair complaints flood in over name-change 'glitch' which could cost £115 to fix

Ryanair customers have inundated us with complaints that it is unfairly charging them £115 to change their name, insisting it was the airline that messed up their bookings - and we are urging Ryanair to prove it has a heart and show leniency

2 January 2019

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