Ryanair 'jab and go' adverts banned after thousands of complaints
Two Ryanair television adverts have been banned after the advertising watchdog ruled they made misleading and irresponsible claims about the coronavirus pandemic.
3 February 2021
Regulator raps Ryanair, Virgin and others for being too slow on refunds – but says all UK airlines have now agreed to pay up
The aviation regulator has published a list of 18 airlines' performances during the coronavirus pandemic, with Ryanair and Virgin Atlantic rapped for being too slow to pay refunds
30 July 2020
Regulator to name and shame airlines over refunds – MSE survey shows Virgin and Ryanair likely to be among them
Aviation regulator the Civil Aviation Authority is this week expected to name and shame the airlines that have been the worst for refunds during the coronavirus pandemic. It comes after MSE presented the regulator with a dossier of 77,000 responses to our survey on travel refunds, which earlier this month found that Ryanair and Virgin Atlantic were the worst-rated major airlines
29 July 2020
Ryanair claims it'll clear 90% of its refund backlog by the end of July – here's what to do if you're still waiting
There may be new hope for Ryanair customers waiting for refunds for cancelled flights, as the airline has said it’s making "rapid progress" to clear its refund backlog - but some say they're still struggling to get paid
7 July 2020
Government warns against non-essential travel to Italy – here's what you need to know
The Foreign and Commonwealth Office (FCO) has extended its coronavirus travel advice to warn against all but essential travel to more areas in northern Italy, after the Italian authorities imposed a lockdown on more than 16 million people. We've full help if you have an upcoming trip to an affected area
10 March 2020
Ryanair doubles name-change grace period to 48 hours
Ryanair passengers who want to amend their bookings will have a 48-hour window to make changes for free, as part of a 'customer care improvement' package announced by the airline today
14 February 2019
Ryanair responds to MSE dossier of name-change complaints – and insists 'there is no glitch'
Ryanair has written to MoneySavingExpert founder Martin Lewis insisting there is "no technical problem" which is resulting in passengers' names being automatically changed on bookings, despite us submitting a dossier detailing more than 160 reports of the issue
22 January 2019
Ryanair increases baggage fees
Ryanair has raised the cost of flying with a 10kg bag by hiking hold luggage and priority boarding prices, after twice cutting its cabin baggage allowance last year
14 January 2019
Martin Lewis calls on Ryanair boss to refund passengers hit with name-change charges
MoneySavingExpert founder Martin Lewis has called on the chief executives of Ryanair and the Civil Aviation Authority to investigate an apparent name-change booking 'glitch' which has cost many passengers at least £115 to fix - and presented them with a dossier detailing over 160 reports of the problem
14 January 2019
1,000 back petition demanding Ryanair refund name-change charges
Ryanair passengers have set up a petition calling on the airline to refund customers who claim they've been unfairly charged £115 to change the name on their booking, after MSE revealed a raft of complaints about the issue
10 January 2019
20 October 2021
Martin's mortgage heads-up
'Can you lock in cheaply now to save £1,000s?'
Urgent. Shift debt to 27mths 0%
Breakdown cover for TWO £54/yr
Beware Klarna's new 'pay now' service
You may lose vital protections
17 Netflix hacks
Watch Squid Games etc for less
Martin's scam ads broadside
'It's a ludicrous plan'
Ciate £148 of nail polish for £35
Via Advent calendar code
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Virgin Media and O2 launch Volt, their first joint product which offers to boost mobile data and broadband speeds for customers of both firms – how it works20 October 2021Newly-merged O2 and Virgin Media have launched a new product called Volt, allowing eligible customers to get their mobile data allowances doubled and their broadband speeds boosted to the next level at no extra charge.
20 October 2021Lloyds Banking Group, which owns Lloyds and Halifax, is to shut 48 branches next year, citing a fall in customer demand for the closures. We have full details below on which banks are being closed and what to do if your local branch is affected.
20 October 2021More than 10 million pensioners could see their state pension rise by £5.55/wk from April 2022 after the Office for National Statistics (ONS) confirmed that inflation stood at 3.1% in the year to September - a figure that is typically used to calculate the following year's state pension increase.
Millions of BT landline customers could be in line for up to £500 if a new class action case is successful20 October 2021BT is facing a £600 million class action case after it's been claimed some 2.3 million customers have been overcharged for their landline since October 2015.
Households in England and Wales to be offered new £5,000 Government grant from April 2022 to help replace gas boilers with heat pumps19 October 2021Brits wanting to fit a low-carbon heat pump in their homes in England and Wales could receive a £5,000 grant from the Government to help replace less efficient gas boilers from April 2022. The initiative is part of a £3.9 billion project to make all heating systems low carbon by 2035.
21 September 2021There are more myths and misunderstandings about student finance than any other subject. So in this blog is my updated 2021/22 version of the must knows, with links to far more info.
14 September 2021Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of...
12 October 2021
7 October 2021
Clever ways to calculate your finances