MoneySavingExpert News


Ryanair complaints flood in over name-change 'glitch' which could cost £115 to fix

Ryanair customers have inundated us with complaints that it is unfairly charging them £115 to change their name, insisting it was the airline that messed up their bookings - and we are urging Ryanair to prove it has a heart and show leniency

2 January 2019

Ryanair passengers complain of name-change 'glitch' which could cost them £115

Some Ryanair customers who've booked flights for passengers with different surnames have reported a bizarre glitch which apparently results in the group's surnames being changed to be the same - and those affected could face a £115 fee to correct the booking

7 December 2018

Ryanair faces enforcement action after refusing to pay strike compensation

The aviation regulator has announced that it will be taking enforcement action against Ryanair, after the budget airline refused to compensate passengers hit by strike-related disruption

5 December 2018

Ryanair cancels 150 flights – but is refusing to pay compensation

Ryanair says it won't be paying out compensation even though the Civil Aviation Authority says it should

26 September 2018

Italian watchdog launches Ryanair hand luggage inquiry

Italy's competition watchdog has launched an inquiry into Ryanair's new hand luggage policy - which will only let passengers take a small handbag-sized carry-on into the cabin, unless they pay extra

21 September 2018

Two million Ryanair passengers WON'T be hit by new baggage restrictions

Ryanair has backtracked slightly on its recent baggage policy changes

6 September 2018

Ryanair apologises after compensation cheques bounce

Ryanair has apologised after passengers complained that cheques issued to them as compensation had bounced

22 August 2018

Ryanair cancels hundreds of flights - here are your rights

Hundreds of Ryanair flights have been cancelled today after strikes were called by staff across Europe

10 August 2018

Ryanair clashes with two regulators over strike compensation

Ryanair is refusing to pay compensation for delays and cancellations caused by strikes by some of its crew and pilots

20 July 2018

Ryanair to cut free check-in window - get it wrong and you'll be charged £55/seat

Budget airline Ryanair is reducing its check-in window from four days before flights to two days from Wednesday 13 June

15 May 2018