MoneySavingExpert News


Shell Energy broadband customer? You'll be moved to TalkTalk in the coming months – here's what you need to know

The transfer comes after the sale of Shell Energy's UK business, but there are NO changes for now and you should keep paying your bills as normal.

8 February 2024

Broadband and mobile users to be hit with price hikes of up to 17.3% – here's what you need to know

Millions of BT, EE, O2, Plusnet, Shell, Sky, TalkTalk, Three, Virgin Media and Vodafone customers will be hit with price hikes of up to 17% this year, on the back of a sharp increase in the cost of living.

24 May 2023

30% of British Gas, Octopus & Shell Energy customers say their direct debits have DOUBLED

At least 30% of British Gas, Octopus Energy and Shell Energy customers who were in credit and on price-capped tariffs told that they've seen their direct debits double – even though the price cap rise is half that, at 54%.

9 May 2022

British Gas doubles the emergency credit limit on prepayment meters to £10 - here's all you need to know

British Gas has doubled the amount of emergency credit available to customers on their gas and electricity prepayment meters from £5 to £10 in the wake of the recent spike in energy prices, although the energy giant previously had one of the lowest limits. Here's all you need to know.

7 April 2022

British Gas is the worst firm to be moved to if your energy firm goes bust, MSE survey of 12,000 people shows

Over two million households have been switched to a new energy supplier after their previous provider went bust.

7 March 2022

Shell Energy to axe £15 broadband switching 'cease fee'

Shell Energy is to scrap a controversial £15 'cease fee' it charges customers who switch away from the firm or cancel their contract, can reveal. It comes after we queried the fee with regulator Ofcom and it asked Shell Energy to explain the charge - though Shell insists it was already reviewing the fee as it prepares to take on 450,000 Post Office customers later this year.

4 October 2021

First Utility renamed Shell Energy – here's what you need to know

Energy and broadband supplier First Utility has been renamed Shell Energy, a year after it was bought by Shell

25 March 2019

Petrol prices: Shell and BP investigated by EU

European probe sparks fears motorists may have been paying too much for petrol

15 May 2013

New American Express deals at Gap, Shell, Harrods and Starbucks

American Express credit card holders can get money back on a host of in-store purchases

1 February 2013