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Utilities

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M&S Energy has announced that it is exiting the market, with existing customers set to have their accounts switched to Octopus Energy in April.
16 February 2023
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Last February, we told you about a decent one-year fixed deal from E.on for existing customers that many took advantage of - and would have saved a significant sum as energy bills soared. That tariff is now coming to end, and with the energy market still in crisis, we take a look at your options.
14 February 2023
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All energy suppliers were found to have weaknesses when it comes to customer service and complaints, according to regulator Ofgem's latest report on energy providers' performance. E.on was the worst offender, and the regulator has ordered it to make immediate improvements or face further action.
2 February 2023
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The average annual water bill in England and Wales is set to rise by around £31 a year (7.5%) from April, industry body Water UK has announced today. But prices will vary depending on where you live and some will see much larger increases. Meanwhile, those in Scotland will see bills rise by £19 a year (5%).
2 February 2023
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Over a million households and businesses have joined energy firm schemes that pay you to cut your usage at peak times, with two official energy cutting events taking place last week. Below we explain how these schemes work, which energy suppliers are offering them and how you can sign up.
31 January 2023
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Energy companies have been called on to voluntarily stop the practice of forcibly moving customers to prepayment meters without taking every step to support households struggling to pay bills first. The message has been put forward in a letter to firms from business and energy secretary, Grant Shapps. It follows a reported surge in households being moved to prepayment meters over recent months.
22 January 2023
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Virgin Mobile customers will start being migrated to O2 plans from March this year, Virgin Media O2 has revealed, with millions of mobile customers affected. Here's what you need to know.
13 January 2023
Martin Lewis explains how falling wholesale energy prices affect your bills
Wholesale energy rates have dropped rapidly in recent months and there are many myths about what it means and what it doesn't flying around social media. In the latest episode of ITV's The Martin Lewis Money Show Live, MSE's founder Martin Lewis explains what's really going to happen to bills – below is the crucial six-minute explainer.
11 January 2023
Energy prices to rise in January
The new level of the energy price guarantee came into effect from 1 January. While there's little change for most on direct debit, those paying in other ways may pay more. MoneySavingExpert.com founder Martin Lewis has written to the Department for Business, Energy and Industrial Strategy, especially over the increase for many of the nation's poorest.
3 January 2023
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Virgin Media, RAC and Sky are the top firms to haggle with, a new MoneySavingExpert.com (MSE) poll of over 3,000 people has found, with over 80% of those who tried negotiating with these three firms having some success, compared to 66% on average.
22 December 2022

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