MSE News

Virgin Mobile

Virgin Mobile to offer free data or day's refund after outage

Virgin Mobile customers who were affected by Tuesday's outage will be offered free data or compensation, the firm has announced

16 May 2019

Virgin Mobile to increase prices – and furious customers find out during major outage

Virgin Mobile customers have expressed their displeasure at an upcoming price rise – revealed to them on a day a service issue meant many could not make calls, send texts or use data

14 May 2019

Virgin Mobile announces price hikes for 250,000 customers

About 250,000 Virgin Mobile customers will see their bills rise from April

21 February 2019

Virgin to hit 1.6m mobile customers with 3.3% price rise

Virgin Mobile is increasing pay-monthly contracts by 3.3% plus the price of out-of-allowance calls and roaming costs

11 May 2018

Samsung S9 on sale today - how to find the cheapest deals

Samsung's new Galaxy S9 and S9 Plus smartphones officially launch on Friday, but you can pre-order now

13 March 2018

Mobile networks agree to scrap unlocking charges

All major mobile networks have dropped unlocking charges for pay monthly customers outside their minimum contract term

9 October 2016

EE customers without mobile signal can now have calls connected via wifi

EE's new service automatically detects and uses a wifi connection to make and receive calls and texts

10 April 2015

Travelling outside Europe? You could incur hefty voicemail charges

Many mobile customers are being charged for messages they don't even listen to when travelling outside the EEA

9 January 2015

Beware 'hidden APRs' of up to 48% on mobile contracts this Christmas

MoneySavingExpert.com is today calling for new rules to force mobile phone providers to display clear APRs on smartphone

15 December 2014

EE introduces customer services queue jump fee

EE customers can now pay for the privilege of getting to the front of the phone queue to speak to customer services

15 August 2014

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