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Safety notice: HP laptop battery recall
How to check if yours is affected & claim a free replacement
ExpiredComputer manufacturer HP has issued a safety recall and replacement scheme relating to batteries included with a number of its products sold between 2015 and 2018 - including some HP ProBook, ZBook and Pavillion laptops (see 'more info' below for the full list).
The batteries have the potential to overheat, posing a fire hazard, so it's essential you check your battery isn't affected - and do so even if you've checked it before, as the scheme has been expanded to include more devices since the warning was first issued in Jan 2018. If you've already received a replacement battery, you won't need to do anything else.
How do I find out if I'm affected by this?
There's a full list of affected models in 'more info' below, but the easiest way to find out - especially if you're not sure what model you have - is to simply download and install the official HP Battery Validation tool, which can tell you if your battery's affected.
How do I claim a replacement battery?
If you your battery's affected, you should go to HP's website to claim a free replacement. In the meantime, there's a 'Safe Mode' you can use to disable the old battery (see FAQ for help), but then to keep using the laptop you'll need to plug it in.
How can I contact HP?
If you've any questions or concerns about this product recall, and would like to contact HP directly, you can either send an email or call 0207 660 0596 (Mon-Fri 8.30am-6pm).
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Then ask:
- Do I need it?
- Can I afford it?
- Have you checked prices elsewhere?
Then ask:
- Will I use it?
- Is it worth it?
Free protection for all shopping!
There's a little-known piece of legislation that turns any credit card into a financial self-defence superhero. 'Section 75' of the Consumer Credit Act means your plastic must protect anything you buy for more than £100 for free, so if there's a problem or the company goes bust, you can still get your money back.
And although Section 75 doesn't apply to debit cards, there is something else to fall back on if you've paid using a debit card, or used a credit card for a purchase under £100. Known as Chargeback, this is part of banks' and card companies' internal rules and not a legal requirement. Read full details of Section 75 or Chargeback, plus how to claim, in our guides.
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