
Half of consumers feel their energy company is poor value for money, untrustworthy and is not transparent enough, according to a survey.
Some 50% do not trust suppliers and 45% trusted them less than two years ago, comparison website uSwitch.com found.
When asked why, half said energy companies do not offer value for money, while more than a third of people blamed the provider's failure in helping customers lower their energy bills, plus a lack of openness and transparency.
One in four said bills are not easy to understand and 12% complained that suppliers make communication difficult.
The results come after a winter which has seen energy firms ramp up bills by up to an average of 11%.
Yesterday Prime Minister David Cameron backed reforms from energy regulator Ofgem, which will limit the number of tariffs firms can supply.
Have your say
This is an open discussion but the comments do not represent the views of MSE. We want everyone to enjoy using our site but spam, bullying and offensive comments will not be tolerated. Posts may be deleted and repeat offenders blocked at our discretion. Please contact fbteam@moneysavingexpert.com if you wish to report any comments.