November 2014

The Post Office is to increase the cost of both its phone line rental and many calls from 1 January 2015 - but if you're affected and are unhappy with the rise, you'll be able to leave your contract penalty-free.

Royal Bank of Scotland (RBS) is to pay fines totalling £56 million following an IT meltdown in 2012 which locked millions of customers out of their accounts.

Sainsbury's Nectar card customers can exchange their points for vouchers of twice their usual value from today, to spend on Christmas goods including toys, homeware, Tu clothing, electricals and Taste the Difference wine.

Bills for Virgin Media customers are to increase by an average of 5.9% from 1 February 2015, but those affected can leave penalty free if they aren't happy with their new costs.

A retired MoneySaver has helped four of her neighbours who were on the wrong council tax band each get a £5,000 rebate from the council and lower their bills forever.

Of the 45,000 customers who received fake lawyer letters from payday lender Wonga, 18,000 have yet to receive compensation offers from the firm.

TalkTalk TV, home phone and broadband customers who are quick off the mark to pay their monthly bill and qualify for a 15% discount have been dealt a blow as the early repayment incentive drops to 10% off from this month.

First Utility is the latest energy company to face a backlash from disgruntled customers over unresolved complaints and long call waiting times. But it's admitted it's at fault and says it's investing £20 million to improve its customer services.

Several financial firms have agreed to improve the way they deal with customer complaints and it's hoped others will follow suit, following a review by the Financial Conduct Authority (FCA).