MSE News

November

Price hike looms for Post Office home phone customers

The Post Office is to increase the cost of both its phone line rental and many calls from 1 January 2015

21 November 2014

RBS fined £56m over IT meltdown

RBS is to pay fines totalling £56 million following an IT meltdown in 2012, which left customers locked out of accounts

20 November 2014

Virgin Media customers to be hit with 5.9% price rise from February

Virgin Media customers' bills are set to rise from 1 February 2015, but affected customers can leave penalty free

19 November 2014

Get double points at Sainsbury's, but you'll have to act fast

Sainsbury's Nectar card customers can exchange their points for vouchers of twice their usual value from today

19 November 2014

David Cameron: We will give pensioners security and dignity

Prime Minister David Cameron writes for MSE on why the Government is shaking up pension rules

19 November 2014

TalkTalk slashes early payment discount

TalkTalk has dealt a blow to customers as the 'speedy payment discount' drops to 10% off from this month

18 November 2014

Wonga keeps 18,000 customers waiting for compensation

Of the 45,000 customers who got fake lawyer letters from payday lender Wonga, 18,000 have yet to get compensation offers

18 November 2014

'I got my neighbours a £5,000 rebate on their council tax'

Retiree Marjorie Cannadine helped four of her neighbours who were on the wrong council tax band each get a £5,000 rebate

18 November 2014

First Utility faces customer backlash as complaints double

First Utility is the latest energy company to face a backlash from disgruntled customers over unresolved complaints

18 November 2014

Banks agree to improve complaints processes after FCA review

Several financial firms have agreed to improve the way they deal with customer complaints

17 November 2014

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