November 2014

Thousands of Ovo Energy customers have been charged the wrong amounts for their gas and electricity bills after a 'bug' in the firm's system incorrectly recorded how much new customers joining the firm should pay.

Scottish Power is facing a ban on sales activity unless it must meet tough targets Ofgem has set to fix the firm's customer services problems, it's been announced today.

Low interest rates mean fewer homeowners are struggling to keep up with their mortgage repayments, according to Council of Mortgage Lenders figures released today.

Children as young as four are being encouraged to join savings clubs as part of a bid to prevent them relying on payday loans or racking up heavy debts later in life.

Three million Barclays customers will be moved from old savings products to the firm's Everyday Saver in February 2015 as the bank culls off-sale products.

Ulster Bank has been fined almost £2.75 million (€3.5 million) over an IT failure that prevented thousands of customers from using their accounts for more than a month in 2012.

Retail giant Tesco says no customer will lose out as a result of its decision to pull out of its kitchen and bathroom fitting business, but it was unable to give those affected a timeframe of when their orders would be either refunded or completed.

People taking out payday loans will never have to pay back more than double what they originally borrowed, the Financial Conduct Authority (FCA) has announced today. While MoneySavingExpert.com welcomes this move, it is disappointed that the loan cost cap isn't lower.

Thousands of Three Mobile customers who are out-of-contract will be moved off their current deal to a "similar" plan next year as the provider phases out old tariffs – but whether you're a winner or a loser depends on your current package.