Royal Bank of Scotland (RBS) and Natwest have been hit with a multi million pound fine for poor complaints handling, while five other banks have been ordered to improve processes for dealing with gripes.
The Financial Services Authority (FSA) has ordered one of the largest ever compensation payouts from a single firm to hundreds of thousands of pension savers.
No standard savings account can beat the current rate of inflation, meaning virtually every savings vehicle is a 'losing' account if the cost of living continues to rise at the same pace.