MoneySavingExpert News
Consumer rights
Home and garden retailer WorldStores has come under fire from shoppers after their goods failed to show up.
9 January 2014
Online sales site BrandAlley has sent 20,000 customers a £25 gift card each after an IT glitch caused huge delays in processing orders.
23 December 2013
Thick fog covering most of south east England left flights delayed and cancelled this morning, while others have been hit by problems over the past week. If you've been affected, here's a round-up of your rights.
11 December 2013
The Government says it will work with the European Union and Ofcom to make it easier for consumers to switch home phone and broadband provider, and to scrap mobile roaming charges.
17 September 2013
The Government is increasing the time limit for returning goods bought online or by phone from seven days to 14 days. MoneySavingExpert.com explains what this means for you.
16 August 2013
Consumers bullied or misled into buying goods and services are to be given new rights to get their money back, under proposals revealed by the Government today.
6 August 2013
Payday lenders, charities and Government ministers will get together next week to discuss "widespread" issues in the industry.
25 June 2013
Consumers are to get stronger rights to refunds, repairs or replacements when buying goods and services under the Government's draft Consumer Rights Bill, which was published today.
12 June 2013
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