Direct Debit
Admiral double-charges 100s of insurance customers
Insurance firm Admiral has apologised after hundreds of its customers had their direct debit payment doubled in February
27 March 2018
'I got £1,120 back after finding a forgotten direct debit I'd been paying for FIVE years'
A pensioner has managed to reclaim a whopping £1,120 after doing an audit of her direct debits
8 March 2018
British Gas customers double-charged in direct debit blunder
Customers are reporting that their direct debits have been taken twice, leaving them £100s short in some cases
25 November 2016
Nationwide customers hit by payments glitch – are you affected?
Outbound standing orders could leave the accounts of Nationwide customers late, MoneySavingExpert.com understands
1 September 2016
Vodafone warning – all customers check your bills ASAP for errors
A MoneySavingExpert.com investigation has uncovered huge numbers of problems with billing and other issues.
8 June 2016
BT triples monthly fee for paid email service
Thousands of former BT broadband customers face a steep email price hike, with the monthly cost tripling
30 March 2016
Energy direct debit hiked? Challenge it
Some energy customers who switched last winter have voiced frustrations about new suppliers upping direct debits
12 October 2015
Payment failed on payday? Banks to give customers more time to avoid charges
Seven high street giants have agreed to put payments through later in the day if they are rejected first time
7 June 2013
Firms 'should be clearer on regular card payments'
Traders may not be making it clear to consumers that they're being signed up to a Continuous Payment Authority
12 December 2012
Time to recession-proof your finances?
Here are 10 things everyone needs to know about economic downturn
2 May 2012
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Big Energy Switch Event 11The market's on the rise - but we've nabbed a cheap two-winter fix
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Super-cheap Easyjet flightsFor March - June 2019, incl Easter
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Passport renewal warningCheck how the stealth change affects you
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Top Tesco Clubcard reward scrappedAs part of its latest revamp
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New iPhones - get £600 off a 2yr contractIf you're going to get one, do it the right way
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Next 50% off sale rumourNo official confirmation, but likely from Sat
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BT trick to save £420/yrIt's hiked broadband and line rental prices but you can stay and save
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£1,200 Help to Save bonusWe've got how it works & who on lower incomes qualifies
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100 days until ChristmasWe've got the eight saves of Christmas to help plan for it
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Six ways to protect your dataIncluding help if yo were hit by the big BA hack
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Get paid £20 to shift £2k+ debt to fee-freeAlways pay the min each month
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Sky Sports backdoor price hikeCustomers forced to upgrade to HD
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Millions pay up to £38/mth for a phone they already own
19 September 2018
Four million mobile phone users have been stung paying up to £38 a month extra for a handset they've ALREADY paid for, according to new analysis published today. -
Green Star Energy compensates 8,815 customers after mis-selling
19 September 2018
Green Star Energy did not comply with its licence when price comparison website Utility Discount acted as a sales channel for the supplier without making this clear to its users -
Barclays launches caller ID service to fight scams mid-call
19 September 2018
Barclays has launched a new feature on its app and website which lets customers check whether callers claiming to be from the bank are genuine -
Sky Sports backdoor price hike alert as all channels go HD
19 September 2018
The cost of the full Sky Sports package will increase by £2 per month due to the upgrade -
New Editor-in-Chief joins MSE
18 September 2018
Marcus joins from the BBC, where he’s most recently been working on digital strategy for the Director General’s office
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