Direct Debit
Admiral double-charges 100s of insurance customers
Insurance firm Admiral has apologised after hundreds of its customers had their direct debit payment doubled in February
27 March 2018
'I got £1,120 back after finding a forgotten direct debit I'd been paying for FIVE years'
A pensioner has managed to reclaim a whopping £1,120 after doing an audit of her direct debits
8 March 2018
British Gas customers double-charged in direct debit blunder
Customers are reporting that their direct debits have been taken twice, leaving them £100s short in some cases
25 November 2016
Nationwide customers hit by payments glitch – are you affected?
Outbound standing orders could leave the accounts of Nationwide customers late, MoneySavingExpert.com understands
1 September 2016
Vodafone warning – all customers check your bills ASAP for errors
A MoneySavingExpert.com investigation has uncovered huge numbers of problems with billing and other issues.
8 June 2016
BT triples monthly fee for paid email service
Thousands of former BT broadband customers face a steep email price hike, with the monthly cost tripling
30 March 2016
Energy direct debit hiked? Challenge it
Some energy customers who switched last winter have voiced frustrations about new suppliers upping direct debits
12 October 2015
Payment failed on payday? Banks to give customers more time to avoid charges
Seven high street giants have agreed to put payments through later in the day if they are rejected first time
7 June 2013
Firms 'should be clearer on regular card payments'
Traders may not be making it clear to consumers that they're being signed up to a Continuous Payment Authority
12 December 2012
Time to recession-proof your finances?
Here are 10 things everyone needs to know about economic downturn
2 May 2012
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24 February 2021
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Millions of 4G smartphone owners may be due up to £30 payout after claims handset prices were inflated
25 February 2021![]()
Around 29 million 4G Apple and Samsung smartphone owners in the UK could be entitled to a payout of up to £30 if a collective action case by Which? is successful - although there are no guarantees. It comes after the consumer group claimed inflated manufacturing costs were passed onto consumers -
Martin Lewis reveals the powerful psychology behind one-month free trials – and it’s not hoping you’ll forget to cancel
25 February 2021![]()
MoneySavingExpert.com founder Martin Lewis has revealed while speaking on BBC Radio Five Live this week that there's a powerful psychology at play behind one-month free trials - and it's not hoping you'll forget to cancel. Below he explains what this is, and what you can do about it -
Npower scraps app after financial details stolen in data hack - what you need to know
25 February 2021![]()
Big six energy firm Npower has closed down its app after hackers accessed customers' accounts, including partial bank details, MoneySavingExpert.com can reveal. If you used the app, you should make sure you're not using the same password on other accounts and be alert for suspicious bank account activity and phishing scams -
Coronavirus Employees' Help
25 February 2021![]()
If you're worried about work during the coronavirus crisis, this guide looks at your rights as an employee including who's eligible to be furloughed. -
Coronavirus Life-in-Lockdown Help
25 February 2021![]()
The Prime Minister has unveiled sweeping restrictions on public movement to tackle the spread of coronavirus. This has had a huge impact on daily life, affecting everything from weddings and train travel to music events and sport. To help, we're working flat out to answer your questions on these topics and more
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Martin Lewis VIDEO: Should you pay off your Plan 1 student loan?
11 January 2021![]()
If you started university between 1998 and 2012, or since then in Scotland and Northern Ireland, you'll have a Plan 1 student loan. While much is written about whether those with savings should overpay the current English Plan 2 student loans, there's little out there about Plan 1. I wanted to change that, so here's a video explaining how to decide...
Clever ways to calculate your finances
